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HomeVapiAll changesTwo-tier Build/Scale pricing → four-tier Success Package model
VapiPackaging change · Package change · Positioning · Limit decrease · Sep 14 → Sep 15, 2026

Vapi overhauls pricing with 4-tier Success Package model, cuts free calls

Verified Sep 15, 2026AI & Machine LearningDirection: down
Covered on Pulse:Vapi scraps free calling, rebuilds pricing around four paid Success Packages
The changeTwo-tier Build/Scale pricing — replaced.
Before · Sep 14two-tier Build/Scale pricing
After · Sep 15four-tier Success Package model
replaced
3 changes2 capturesSep 14, 2026 → Sep 15, 2026

What happened

Between the Sep 14, 2026 and Sep 15, 2026 captures of Vapi's pricing page, Pulse recorded 3 changes: Vapi replaced its two-tier Build/Scale pricing with a four-tier Success Package model: No Success Package (free), Core $29/mo, Pro $999/mo min (10% of hosting fee), Premier custom; added $20/org/mo add-on; New "Included with every plan" section added, highlighting Unlimited agents, Critical monitoring, and Testing & simulation capabilities across all Success Package tiers; Base/free tier (now "N. In detail: Base/free tier (now "No Success Package") included concurrent calls reduced from 10 to 4; additional concurrency still available at $10/line/month. Pulse files it as a packaging change (package change, positioning, limit decrease) with a downward direction. Pulse's latest capture (Sep 21, 2026) lists Core at $29, Pro at $999, No Success Package at $0.05 per call minute (Vapi hosting fee), HIPAA Compliance at $2,000 and Additional Concurrency at $10.

This is the first pricing-page change Pulse has recorded for Vapi. Vapi has been tracked since 2026-06-26.

In the same window Twilio, Google, Microsoft, Aircall and Ringcentral also changed their AI & Machine Learning pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.

  • No Success Package, Core, Pro · PackagingReplaced

    Beforetwo-tier Build/Scale pricing

    Afterfour-tier Success Package model

  • All plans · PositioningPositioning

    New "Included with every plan" section added, highlighting Unlimited agents, Critical monitoring, and Testing & simulation capabilities across all Success Package tiers.

  • No Success Package · Limit−60%
    104

Values as written on Vapi's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.

Evidence

The two captures Pulse compared

Full-page captures of Vapi's pricing page (vapi.ai) from Sep 14, 2026 and Sep 15, 2026; the change is marked around the middle of the page, where "two-tier Build/Scale pricing" becomes "four-tier Success Package model".

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The two full-page captures with this change marked up are free with an account.

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Vapi, pricing history

Full history
  1. Sep 21, 2026packagingVapi scraps Build/Scale for four-tier Success Packages from $0 to custom
  2. Sep 15, 2026packagingVapi overhauls pricing with 4-tier Success Package model, cuts free calls · this change

Across AI & Machine Learning in the same window

All AI & Machine Learning changes
  1. TwilioSep 7Twilio Video ditches per-minute billing for 5,000 free hours, then $1/user-hour
  2. GoogleSep 7Google Workspace: promo discount cut from 50% to 30%/20% off
  3. MicrosoftAug 31Microsoft Speech: Voice Live Pro Cached Input $40→$0.40; GPT Realtime 2 added
  4. AircallJul 27Aircall pulls free AIVA minutes promo tied to World Tournament campaign
  5. RingcentralJul 6RingCentral pulls 12-month-free promo for switchers under 400 employees

Questions about this change

Did Vapi raise prices in September 2026?

No list-price increase was recorded between Sep 14, 2026 and Sep 15, 2026. The change Pulse detected was a packaging change: package change, positioning, limit decrease.

What changed on Vapi's pricing page between Sep 14, 2026 and Sep 15, 2026?

No Success Package, Core, Pro packaging: two-tier Build/Scale pricing → four-tier Success Package model, replaced; New "Included with every plan" section added, highlighting Unlimited agents, Critical monitoring, and Testing & simulation capabilities across all Success Package tiers; No Success Package limit: 10 → 4 (−60%). Pulse compared the captures it took on Sep 14, 2026 and Sep 15, 2026; the before/after table above lists each item as written on the page.

How often does Vapi change its pricing?

Pulse recorded 0 other pricing-page changes for Vapi in the 90 days before this one; Vapi has been tracked since 2026-06-26.