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HomeUxcamAll changesSession retention metric added
UxcamPackaging change · Threshold added · Limit decrease · Feature added · Jul 1 → Oct 1, 2024

Uxcam Expands Enterprise Plan with Unlimited Apps and Enhanced Features, Including Legal Review and Customer Success Manager

Verified Jan 12, 2026AI & Machine LearningDirection: up
The changeSession retention metric — added.
Before · Jul 1No Session retention metric
After · Oct 1Session retention metric
added
19 changes2 capturesJul 1, 2024 → Oct 1, 2024

What happened

Between the Jul 1, 2024 and Oct 1, 2024 captures of Uxcam's pricing page, Pulse recorded 19 changes: Session retention metric added to Enterprise plan (60 months); Growth plan dashboards decreased from 7 to 5; Issue analytics added to Growth plan; Enterprise plan apps changed from implicit to unlimited; Custom apps removed from Enterprise plan; Unlimited user licenses removed from Free plan; API access explicitly added to Enterprise plan (previously bundled in 'API and CSV data export'); Session retention metric added to Growth plan (24 months); Structured onboarding support removed from Enterprise plan (replaced with Customer Success Manager); Custom data retention removed from Growth plan (replaced with explicit 24 months session retention); Legal & security review added to Enterprise plan; Customer Success Manager added to Enterprise plan; On-demand video onboarding added to Free plan; Enterprise plan dashboards changed from 'Custom dashboards' to 'Unlimited dashboards'; CSV exports added to Growth plan; Apps limit added to Growth plan (5 apps); Session retention metric added to Free plan (6 months); Dedicated customer success manager phrase removed (simplified to Customer Success Manager); Onboarding manager added to Growth plan. Pulse files it as a packaging change (threshold added, limit decrease, feature added, limit increase, feature removed) with an upward direction.

This is the first pricing-page change Pulse has recorded for Uxcam. Uxcam has been tracked since 2024-10-01.

In the same window Logrocket, Fullstory and Hotjar also changed their AI & Machine Learning pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.

  • Enterprise · LimitAdded

    BeforeNo Session retention metric

    AfterSession retention metric

  • Growth · Limit−29%
    75
  • Growth · FeatureAdded
    No Issue analyticsIssue analytics
  • Enterprise · LimitChanged
    implicitunlimited
  • Enterprise · FeatureRemoved
    Custom appsNo Custom apps
  • — · FeatureRemoved

    BeforeUnlimited user licenses

    AfterNo Unlimited user licenses

  • Enterprise · FeatureAdded
    No API access explicitlyAPI access explicitly
  • Growth · LimitAdded

    BeforeNo Session retention metric

    AfterSession retention metric

  • Enterprise · FeatureRemoved

    BeforeStructured onboarding support

    AfterNo Structured onboarding support

  • Growth · FeatureRemoved
    Custom data retentionNo Custom data retention
  • Enterprise · FeatureAdded
    Not listedLegal & security review
  • Enterprise · FeatureAdded

    BeforeNo Customer Success Manager

    AfterCustomer Success Manager

  • — · FeatureFeature added

    On-demand video onboarding added to Free plan

  • Enterprise · LimitReworded
    Custom dashboardsUnlimited dashboards
  • Growth · FeatureAdded
    No CSV exportsCSV exports
  • Growth · LimitAdded
    No Apps limitApps limit
  • — · LimitAdded

    BeforeNo Session retention metric

    AfterSession retention metric

  • — · FeatureFeature removed

    Dedicated customer success manager phrase removed (simplified to Customer Success Manager)

  • Growth · FeatureAdded
    No Onboarding managerOnboarding manager

Values as written on Uxcam's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.

Evidence

The two captures Pulse compared

Full-page captures of Uxcam's pricing page (uxcam.com) from Jul 1, 2024 and Oct 1, 2024; the change is marked on the page, where Session retention metric now appears.

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The two full-page captures with this change marked up are free with an account.

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Uxcam, pricing history

Full history
  1. Q3 2025improvedUxcam Removes Web Analytics Exclusion from Starter Plan, Indicating Potential Availability Change
  2. Q2 2025improvedUxcam Simplifies Enterprise Plan Features, Retaining SAML Single Sign-On as Separate Offering
  3. Q4 2024improvedUxcam Democratizes Session Replay and Heatmaps for All Plans, Boosts Starter Plan with Increased Monthly Session Limit and Extended Retention Period
  4. Q3 2024improvedUxcam Expands Enterprise Plan with Unlimited Apps and Enhanced Features, Including Legal Review and Customer Success Manager · this change

Across AI & Machine Learning in the same window

All AI & Machine Learning changes
  1. LogrocketJan 13Logrocket Transitions Enterprise and Professional Plans to Unlimited Free Trials, Enhancing Accessibility for Users
  2. FullstoryJan 10Fullstory Introduces Data Direct Plan for Enhanced Data Science and Analytics Capabilities
  3. HotjarJan 10Hotjar Introduces User Tests Feature for Unmoderated Testing Across All Paid Plans

Questions about this change

Did Uxcam raise prices in October 2024?

No list-price increase was recorded between Jul 1, 2024 and Oct 1, 2024. The change Pulse detected was a packaging change: threshold added, limit decrease, feature added, limit increase, feature removed.

What changed on Uxcam's pricing page between Jul 1, 2024 and Oct 1, 2024?

Enterprise limit: No Session retention metric → Session retention metric, added; Growth limit: 7 → 5 (−29%); Growth feature: No Issue analytics → Issue analytics, added; Enterprise limit: implicit → unlimited, changed; Enterprise feature: Custom apps → No Custom apps, removed; feature: Unlimited user licenses → No Unlimited user licenses, removed; Enterprise feature: No API access explicitly → API access explicitly, added; Growth limit: No Session retention metric → Session retention metric, added; Enterprise feature: Structured onboarding support → No Structured onboarding support, removed; Growth feature: Custom data retention → No Custom data retention, removed; Enterprise feature: Not listed → Legal & security review, added; Enterprise feature: No Customer Success Manager → Customer Success Manager, added; On-demand video onboarding added to Free plan; Enterprise limit: Custom dashboards → Unlimited dashboards, reworded; Growth feature: No CSV exports → CSV exports, added; Growth limit: No Apps limit → Apps limit, added; limit: No Session retention metric → Session retention metric, added; Dedicated customer success manager phrase removed (simplified to Customer Success Manager); Growth feature: No Onboarding manager → Onboarding manager, added. Pulse compared the captures it took on Jul 1, 2024 and Oct 1, 2024; the before/after table above lists each item as written on the page.

How often does Uxcam change its pricing?

Pulse recorded 0 other pricing-page changes for Uxcam in the 90 days before this one; Uxcam has been tracked since 2024-10-01.