TrueDialog: WhatsApp channel dropped from all plans
What happened
Between the Aug 17, 2026 and Aug 24, 2026 captures of TrueDialog's pricing page, Pulse recorded one change: WhatsApp removed from the 'All Plans Include' channel list, leaving Email and Web Widget (previously Email, WhatsApp, Web Widget). In detail: WhatsApp channel removed from the 'All Plans Include' list; supported channels are now Email and Web Widget only (previously Email, WhatsApp, and Web Widget). Pulse files it as a product change (feature removed) with a downward direction. Pulse's latest capture (Nov 2, 2026) lists Small Business at $119, Business Pro at $425, Enterprise at $900, Complete Plans at $1,000 and Vanity Short Codes at $1,499.
It lands 35 days after TrueDialog's previous change, "TrueDialog adds TrueConnect and TrueOptOut to top-tier and Small Business plans" (Jul 20, 2026). TrueDialog has been tracked since 2026-07-07.
In the same window Twilio, Plivo, Telnyx, Google and Bird also changed their Marketing & Content pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- All plans · FeatureRemovedWhatsApp channelNo WhatsApp channel
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| All plans | Feature | WhatsApp channel | No WhatsApp channel | Removed |
Values as written on TrueDialog's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of TrueDialog's pricing page (www.truedialog.com) from Aug 17, 2026 and Aug 24, 2026; the change is marked around the middle of the page, where the WhatsApp channel no longer appears.
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The two full-page captures with this change marked up are free with an account.
TrueDialog, the last 90 days
Full history- Aug 24, 2026packagingTrueDialog: WhatsApp channel dropped from all plans · this change
- Jul 20, 2026improvedTrueDialog adds TrueConnect and TrueOptOut to top-tier and Small Business plans
Across Marketing & Content in the same window
All Marketing & Content changes- TwilioAug 24Twilio ditches per-user Video pricing for pay-as-you-go at $0.004/min
- PlivoAug 24Plivo cuts Voice AI Agent rate to $0.03/min, telephony now billed separately
- TelnyxAug 11Telnyx Conversationalai: Call recording, phone number & SMS rates increased
- GoogleJul 6Google Vertexai delays Agent Gateway billing to July 13, extends free window
- BirdJul 3Bird: pricing restructured — Free/$15/$80/Custom volume tiers
Questions about this change
Did TrueDialog raise prices in August 2026?
No list-price increase was recorded between Aug 17, 2026 and Aug 24, 2026. The change Pulse detected was a product change: feature removed.
What changed on TrueDialog's pricing page between Aug 17, 2026 and Aug 24, 2026?
All plans feature: WhatsApp channel → No WhatsApp channel, removed. Pulse compared the captures it took on Aug 17, 2026 and Aug 24, 2026; the before/after table above lists each item as written on the page.
How often does TrueDialog change its pricing?
Pulse recorded 1 other pricing-page change for TrueDialog in the 90 days before this one; the previous change was "TrueDialog adds TrueConnect and TrueOptOut to top-tier and Small Business plans" on Jul 20, 2026; TrueDialog has been tracked since 2026-07-07.