Packaging change·Sep 28 → Oct 5, 2026·Week 41, 2026·Sales & Customer Relationship Management (CRM)

Salesforce Loyalty Management renames Agentforce 1 to Max, adds 250K Flex Credits

Agentforce 1 Editions renamed Agentforce Max Editions; availability changed from Field Service and Operations to Sales/Service; from $550/user/month unchanged; Agentforce Max Editions included Flex Credits increased from 2.5M to 2.75M per org per year

SalesforcePackagingLimit increasePlan renamed

What changed

Limit increase

Agentforce Max Editions included Flex Credits increased from 2.5M to 2.75M per org per year

Plan renamed

Agentforce 1 Editions renamed Agentforce Max Editions; availability changed from Field Service and Operations to Sales/Service; from $550/user/month unchanged

Before and after

Sep 28, 2026 vs Oct 5, 2026

Pulse.

100%

Change 1 of 2 · capacity increased

Agentforce Max Editions included Flex Credits increased from 2.5M to 2.75M per org per year

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Salesforce Loyalty Management renames Agentforce 1 to Max, adds 250K Flex Credits

What changed

Before and after

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