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PlainProduct change · Feature removed · May 18 → May 25, 2026

Plain removes machine users from all plan feature tables

Verified May 27, 2026Sales & Customer Relationship Management (CRM)Direction: down
The changeMachine users — removed.
Before · May 18Machine users
After · May 25No Machine users
removed
1 change2 capturesMay 18, 2026 → May 25, 2026

What happened

Between the May 18, 2026 and May 25, 2026 captures of Plain's pricing page, Pulse recorded one change: Machine users removed from the Extensibility section of the feature comparison table across all plans. Pulse files it as a product change (feature removed) with a downward direction. Pulse's latest capture (Oct 12, 2026) lists Foundation at $45 and Horizon at $99.

It lands 22 days after Plain's previous change, "Plain hikes Foundation 469% to $199, swaps AI per-resolution for credits" (May 5, 2026). Before that Pulse recorded "Plain moves Discord channels to higher-tier Frontier plan only" (Apr 28, 2026), "Plain cuts free trial period in half, now 7 days across all plans" (Apr 1, 2026) and "Plain removes bring-your-own BI tool integration from reporting" (Mar 17, 2026). Plain has been tracked since 2026-03-02.

In the same window Squarespace, Revolut, Stripe and Brex also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.

  • All plans · FeatureRemoved
    Machine usersNo Machine users

Values as written on Plain's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.

Evidence

The two captures Pulse compared

Full-page captures of Plain's pricing page (plain.com) from May 18, 2026 and May 25, 2026; the change is marked around the middle of the page, where the Machine users no longer appears.

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The two full-page captures with this change marked up are free with an account.

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Plain, the last 90 days

Full history
  1. Oct 12, 2026improvedPlain adds $10-$100 credit top-ups, doubles Foundation credits to 1,000/month
  2. Oct 5, 2026packagingPlain swaps seat bundles for $45 and $99 per-user pricing, cuts AI credits
  3. Jul 4, 2026improvedPlain: Horizon price hike $269→$299/mo + AI credits overhaul + Sidekick assistant now in base plan
  4. May 27, 2026packagingPlain removes machine users from all plan feature tables · this change
  5. May 5, 2026packagingPlain hikes Foundation 469% to $199, swaps AI per-resolution for credits
  6. Apr 28, 2026improvedPlain moves Discord channels to higher-tier Frontier plan only
  7. Apr 1, 2026packagingPlain cuts free trial period in half, now 7 days across all plans
  8. Mar 17, 2026packagingPlain removes bring-your-own BI tool integration from reporting

Across CRM in the same window

All CRM changes
  1. SquarespaceMay 25Squarespace cuts mid-tier plan prices by up to 10%
  2. RevolutMay 25Revolut cuts USD and GBP cash rates while lifting EUR yields
  3. StripeApr 27Stripe rebrands Financial Accounts as Treasury
  4. BrexApr 18Brex Offers Up to 90K Bonus Points for New Signups in Limited-Time Deal

Questions about this change

Did Plain raise prices in May 2026?

No list-price increase was recorded between May 18, 2026 and May 25, 2026. The change Pulse detected was a product change: feature removed.

What changed on Plain's pricing page between May 18, 2026 and May 25, 2026?

All plans feature: Machine users → No Machine users, removed. Pulse compared the captures it took on May 18, 2026 and May 25, 2026; the before/after table above lists each item as written on the page.

How often does Plain change its pricing?

Pulse recorded 4 other pricing-page changes for Plain in the 90 days before this one; the previous change was "Plain hikes Foundation 469% to $199, swaps AI per-resolution for credits" on May 5, 2026; Plain has been tracked since 2026-03-02.