Packaging change·Oct 5 → Oct 12, 2026·Oct 12, 2026·Sales & Customer Relationship Management (CRM)

Plain adds $10-$100 credit top-ups, doubles Foundation credits to 1,000/month

New purchasable credit top-up packs: +1,000 credits $10, +2,000 $20, +5,000 $50, +10,000 $100; Foundation credits no longer 500/month on monthly billing (now 1,000/month); Workflows limit raised from Up to 5 to Unlimited; HIPAA added to Frontier; External AI agent (bring your own) replaced by Connected Agent at 15 credits/assignment+discussion; Labels, Teams, Account owners, Slack Enterprise Grid

PlainPackagingFeature addedNew add-onLimit increase

What changed

Feature added

HIPAA added to Frontier; External AI agent (bring your own, Frontier only) replaced by Connected Agent at 15 credits/assignment+discussion on all plans; Suggested responses added to Foundation; Labels, Teams, Account owners, Slack Enterprise Grid rows and Discourse channel removed; Foundation Business hours limited to 1 schedule

New add-on

New purchasable credit top-up packs: +1,000 credits $10, +2,000 $20, +5,000 $50, +10,000 $100

Limit increase

Foundation credits no longer 500/month on monthly billing (now 1,000/month); Workflows limit raised from Up to 5 to Unlimited; Customer card data freshness 12h cache to 15s

Before and after

Oct 5, 2026 vs Oct 12, 2026

Pulse.

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Week 41, 2026 · Plain swaps seat bundles for $45 and $99 per-user pricing, cuts AI credits

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