Otter Strips HIPAA From Enterprise, Shifts to Paid Add-On
What happened
Between the Dec 29, 2025 and Mar 31, 2026 captures of Otter's pricing page, Pulse recorded one change: Enterprise plan: HIPAA compliance moved to add-on (no longer included); Otter API & Webhooks and SCIM provisioning added; Dedicated Customer Success Manager renamed to Customer Success Program. Pulse files it as a product change (feature change) with a neutral direction. Pulse's latest capture (Jul 13, 2026) lists Pro at $8.33 and Business at $19.99.
It lands 80 days after Otter's previous change, "Otter Renames Sales Agent to Sales Notetaker in Enterprise Plan, Enhancing Clarity for Users" (Jan 12, 2026). Otter has been tracked since 2023-12-07.
In the same window Microsoft also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Enterprise · FeatureRenamed
BeforeDedicated Customer Success Manager
AfterCustomer Success Program
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Enterprise | Feature | Dedicated Customer Success Manager | Customer Success Program | Renamed |
Values as written on Otter's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Otter's pricing page (otter.ai) from Dec 29, 2025 and Mar 31, 2026; the change is marked near the top of the page, where "Dedicated Customer Success Manager" becomes "Customer Success Program".
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The two full-page captures with this change marked up are free with an account.
Otter, the last 90 days
Full history- Jul 4, 2026improvedOtter: AI transcription now supports 6 languages (up from 3)
- Apr 6, 2026improvedOtter Adds User Limits to Salesforce and HubSpot Integrations
- Apr 2, 2026improvedOtter expands Pro integrations to Salesforce, HubSpot, and Zapier
- Apr 2, 2026improvedOtter Strips HIPAA From Enterprise, Shifts to Paid Add-On · this change
- Jan 12, 2026improvedOtter Renames Sales Agent to Sales Notetaker in Enterprise Plan, Enhancing Clarity for Users
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- MicrosoftApr 3Microsoft Copilot adds 4K Clipchamp export, AI image tools to Premium plan
- MicrosoftJan 20Microsoft Copilot Transforms Copilot Pro into Family-Oriented 365 Premium Subscription with Enhanced AI Features and Increased Cloud Storage
- MicrosoftJan 20Microsoft Copilot Removes 1-Month Free Trial Promotion for Copilot Pro Subscription
- MicrosoftJan 20Microsoft Copilot Removes Copilot Voice Feature, Significantly Impacting User Experience and AI Interaction
Questions about this change
Did Otter raise prices in March 2026?
No list-price increase was recorded between Dec 29, 2025 and Mar 31, 2026. The change Pulse detected was a product change: feature change.
What changed on Otter's pricing page between Dec 29, 2025 and Mar 31, 2026?
Enterprise feature: Dedicated Customer Success Manager → Customer Success Program, renamed. Pulse compared the captures it took on Dec 29, 2025 and Mar 31, 2026; the before/after table above lists each item as written on the page.
How often does Otter change its pricing?
Pulse recorded 1 other pricing-page change for Otter in the 90 days before this one; the previous change was "Otter Renames Sales Agent to Sales Notetaker in Enterprise Plan, Enhancing Clarity for Users" on Jan 12, 2026; Otter has been tracked since 2023-12-07.