Jimdo drops Premium label from customer support tier name
What happened
Between the Apr 20, 2026 and Apr 27, 2026 captures of Jimdo's pricing page, Pulse recorded one change: Feature comparison table row renamed from 'Premium customer support' to 'Customer support'; support response times (24h for Grow, 1-2 workdays for Start) remain unchanged. Pulse files it as a product change (positioning) with a neutral direction. Pulse's latest capture (Jun 29, 2026) lists Start at $11, Grow at $17, Business at $21 and VIP at $28.
It lands 27 days after Jimdo's previous change, "Jimdo Slows Grow Plan Support Response Time from 4 to 24 Hours" (Mar 31, 2026). Before that Pulse recorded "Jimdo Slashes Grow Plan Support SLA, Response Time Jumps to 24 Hours" (Apr 3, 2026). Jimdo has been tracked since 2024-10-01.
In the same window Adobe, Wix, Webflow, Shopify and Squarespace also changed their Business Operations pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · PositioningRewordedPremium customer supportCustomer support
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Positioning | Premium customer support | Customer support | Reworded |
Values as written on Jimdo's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Jimdo's pricing page (jimdo.com) from Apr 20, 2026 and Apr 27, 2026; the change is marked around the middle of the page, where "Premium customer support" becomes "Customer support".
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The two full-page captures with this change marked up are free with an account.
Jimdo, the last 90 days
Full history- Jul 3, 2026packagingJimdo: New Unlimited plan launched at $49.50/mo + Brand Monitoring add-on
- Apr 27, 2026packagingJimdo drops Premium label from customer support tier name · this change
- Mar 31, 2026improvedJimdo Slows Grow Plan Support Response Time from 4 to 24 Hours
- Apr 3, 2026improvedJimdo Slashes Grow Plan Support SLA, Response Time Jumps to 24 Hours
Across Business Operations in the same window
All Business Operations changes- AdobeApr 27Adobe Creativecloud extends Firefly 50%-off promo deadline to May 20
- WixApr 24Wix Slashes 50% Off Core, Business, and Business Elite Plans
- WebflowApr 24Webflow adds Answer Engine Optimization to Enterprise plan
- ShopifyApr 21Shopify Plus earns up to $15,000 back in 1% sales credit program
- SquarespaceApr 2Squarespace: Premium managed-service tier added to the pricing page
Questions about this change
Did Jimdo raise prices in April 2026?
No list-price increase was recorded between Apr 20, 2026 and Apr 27, 2026. The change Pulse detected was a product change: positioning.
What changed on Jimdo's pricing page between Apr 20, 2026 and Apr 27, 2026?
Positioning: Premium customer support → Customer support, reworded. Pulse compared the captures it took on Apr 20, 2026 and Apr 27, 2026; the before/after table above lists each item as written on the page.
How often does Jimdo change its pricing?
Pulse recorded 2 other pricing-page changes for Jimdo in the 90 days before this one; the previous change was "Jimdo Slows Grow Plan Support Response Time from 4 to 24 Hours" on Mar 31, 2026; Jimdo has been tracked since 2024-10-01.