Product change·Dec 29 → Mar 30, 2026·Q1 2026·Business Operations
Jimdo Slashes Grow Plan Support SLA, Response Time Jumps to 24 Hours
What changed
Feature change
Grow plan support response time increased from 4 hours to 24 hours, degrading the premium support SLA by 6x.
Before and after
Dec 29, 2025 vs Mar 30, 2026Pulse.
100%
What changed
Grow plan support response time increased from 4 hours to 24 hours, degrading the premium support SLA by 6x.
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Q3 2025 · Jimdo Boosts Start Plan Storage by 500%, Offering 30 GB for Enhanced User ExperienceJimdo Slows Grow Plan Support Response Time from 4 to 24 Hours · Week 14, 2026
More from Jimdo
Full history →- Q2 2026·packagingJimdo: New Unlimited plan launched at $49.50/mo + Brand Monitoring add-on
- Week 18, 2026·packagingJimdo drops Premium label from customer support tier name
- Week 14, 2026·improvedJimdo Slows Grow Plan Support Response Time from 4 to 24 Hours
- Q3 2025·improvedJimdo Boosts Start Plan Storage by 500%, Offering 30 GB for Enhanced User Experience
- Q3 2024·packagingJimdo Renames Play Plan to Free, Keeping Pricing and Features Unchanged at $0/Month