Heidi locks Practice/Teams pricing behind sales, drops EHR add-on
What happened
Between the Aug 10, 2026 and Aug 17, 2026 captures of Heidi's pricing page, Pulse recorded 2 changes: Practice plan renamed to Teams; its disclosed $180/user/month billed-annually price was replaced with 'Custom' contact-sales pricing. The Individuals/Teams-Enterprise toggle view was removed; EHR integration Add-on dropped for Clinician (previously available); SSO, dedicated customer success, and custom terms & hosting are now offered as 'Custom' on Teams, previously unavailable to any plan. Pulse files it as a pricing change (feature change, price hidden) with a downward direction. Pulse's latest capture (Oct 5, 2026) lists Clinician at $110 and Clinician Max at $299.
It lands 49 days after Heidi's previous change, "Heidi quietly drops AI receptionist add-on from pricing" (Jun 29, 2026). Heidi has been tracked since 2026-05-16.
In the same window Microsoft, Dassault Systèmes and SAP SE also changed their AI & Machine Learning pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
“Heidihealth” is the name Heidi’s pricing page uses; Pulse files the change under Heidi, the company it tracks.
- Clinician, Teams · FeatureRemoved
BeforeEHR integration Add-on
AfterNo EHR integration Add-on
- Teams · Price visibilityRenamedPractice planTeams
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Clinician, Teams | Feature | EHR integration Add-on | No EHR integration Add-on | Removed |
| Teams | Price visibility | Practice plan | Teams | Renamed |
Values as written on Heidi's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Heidi's pricing page (heidihealth.com) from Aug 10, 2026 and Aug 17, 2026; the change is marked in the lower part of the page, where the EHR integration Add-on no longer appears.
Sign in to see the evidence
The two full-page captures with this change marked up are free with an account.
Heidi, the last 90 days
Full history- Oct 5, 2026packagingHeidi adds AI Agents to $110 Clinician plan, cuts Priority support
- Aug 24, 2026packagingHeidi: Personalizations feature removed from plan comparison table
- Aug 17, 2026packagingHeidi locks Practice/Teams pricing behind sales, drops EHR add-on · this change
- Jun 29, 2026packagingHeidi quietly drops AI receptionist add-on from pricing
Across AI & Machine Learning in the same window
All AI & Machine Learning changesQuestions about this change
Did Heidi raise prices in August 2026?
No list-price increase was recorded between Aug 10, 2026 and Aug 17, 2026. The change Pulse detected was a pricing change: feature change, price hidden.
What changed on Heidi's pricing page between Aug 10, 2026 and Aug 17, 2026?
Clinician, Teams feature: EHR integration Add-on → No EHR integration Add-on, removed; Teams price visibility: Practice plan → Teams, renamed. Pulse compared the captures it took on Aug 10, 2026 and Aug 17, 2026; the before/after table above lists each item as written on the page.
How often does Heidi change its pricing?
Pulse recorded 1 other pricing-page change for Heidi in the 90 days before this one; the previous change was "Heidi quietly drops AI receptionist add-on from pricing" on Jun 29, 2026; Heidi has been tracked since 2026-05-16.