Back/Heidi

Heidi

Melbourne, VIC-based AI healthcare company founded 2019. Private. Operates in clinical documentation. Serves clinicians and healthcare practices in 50+ countries with AI-powered medical scribe automation.

Entry price

$110

Clinician · /mo, billed annually

Plans tracked

no add-ons

Pricing changes

Latest Wk 41 '26

Pricing model

Subscription

Free tier available

Pricing Change History

4 changes

20264 changes

Oct 5, 2026

Packaging

Weekly

Heidi adds AI Agents to $110 Clinician plan, cuts Priority support

Clinician loses Priority support and Centralized billing; both are now Teams-only (comparison table ✓ → —, Priority support dropped from the Clinician card). Free tier reshuffled: Evidence answers go from Unlimited to Limited usage (fair use), Patient-context-aware answers and Live evidence suggestions drop from Limited to not included; Free gains limited Dictate, Document & session sharing, Coding and a weekly Agents trial allowance.

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Aug 24, 2026

Packaging

Weekly

Heidi: Personalizations feature removed from plan comparison table

Personalizations feature row removed from the Scribe plan comparison table (previously shown as Limited for the Clinician plan)

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Aug 17, 2026

Packaging

Weekly

Heidi locks Practice/Teams pricing behind sales, drops EHR add-on

Practice plan renamed to Teams; its disclosed $180/user/month billed-annually price was replaced with 'Custom' contact-sales pricing. The Individuals/Teams-Enterprise toggle view was removed. EHR integration Add-on dropped for Clinician (previously available); SSO, dedicated customer success, and custom terms & hosting are now offered as 'Custom' on Teams, previously unavailable to any plan.

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Jun 29, 2026

Packaging

Weekly

Heidi quietly drops AI receptionist add-on from pricing

Heidi Comms add-on section removed from pricing page. Previously promoted as an AI receptionist add-on handling patient calls, triage, scheduling, and follow-ups.

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