Heidi adds AI Agents to $110 Clinician plan, cuts Priority support
What happened
Between the Sep 28, 2026 and Oct 5, 2026 captures of Heidi's pricing page, Pulse recorded 4 changes: Clinician plan now offers Standard or Max seat types with a monthly Agents usage allowance (Free gets weekly trial allowance); seat types can be mixed on one invoice. $110 price unchanged; Clinician adds AI workflows: Routines for pre-charting, billing code support and admin tasks, plus Agents (Routines, Computer use, Memory, Connectors) consuming a monthly usage limit. Clinician also gains Docum. In detail: Free tier reshuffled: Evidence answers go from Unlimited to Limited usage (fair use), Patient-context-aware answers and Live evidence suggestions drop from Limited to not included; Free gains limited Dictate, Document & session sharing, Coding and a weekly Agents trial allowance; Clinician adds AI workflows: Routines for pre-charting, billing code support and admin tasks, plus Agents (Routines, Computer use, Memory, Connectors) consuming a monthly usage limit. Clinician also gains Document & session sharing, Coding and Full-text journal access (previously not included); Clinician loses Priority support and Centralized billing; both are now Teams-only (comparison table ✓ → —, Priority support dropped from the Clinician card). Pulse files it as a packaging change (freemium change, feature added, package change, feature removed) with an upward direction. The current page lists Clinician at $110 and Clinician Max at $299.
It lands 42 days after Heidi's previous change, "Heidi: Personalizations feature removed from plan comparison table" (Aug 24, 2026). Before that Pulse recorded "Heidi locks Practice/Teams pricing behind sales, drops EHR add-on" (Aug 17, 2026). Heidi has been tracked since 2026-05-16.
In the same window Microsoft also changed their AI & Machine Learning pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
“Heidihealth” is the name Heidi’s pricing page uses; Pulse files the change under Heidi, the company it tracks.
- — · Free tierChangedUnlimitedLimited usage
- Clinician · FeatureAddedNo AI workflowsAI workflows
- Clinician · PackagingAdded
BeforeNo Standard or Max seat types
AfterStandard or Max seat types
- Clinician, Teams · FeatureFeature removed
Clinician loses Priority support and Centralized billing; both are now Teams-only (comparison table ✓ → —, Priority support dropped from the Clinician card).
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Free tier | Unlimited | Limited usage | Changed |
| Clinician | Feature | No AI workflows | AI workflows | Added |
| Clinician | Packaging | No Standard or Max seat types | Standard or Max seat types | Added |
| Clinician, Teams | Feature | Clinician loses Priority support and Centralized billing; both are now Teams-only (comparison table ✓ → —, Priority support dropped from the Clinician card). | Feature removed | |
Values as written on Heidi's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Heidi's pricing page (heidihealth.com) from Sep 28, 2026 and Oct 5, 2026; the change is marked around the middle of the page, where "Unlimited" becomes "Limited usage".
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The two full-page captures with this change marked up are free with an account.
Heidi, the last 90 days
Full history- Oct 5, 2026packagingHeidi adds AI Agents to $110 Clinician plan, cuts Priority support · this change
- Aug 24, 2026packagingHeidi: Personalizations feature removed from plan comparison table
- Aug 17, 2026packagingHeidi locks Practice/Teams pricing behind sales, drops EHR add-on
Across AI & Machine Learning in the same window
All AI & Machine Learning changes- MicrosoftSep 28Microsoft Speech: batch enhanced-feature no-extra-charge note removed
- MicrosoftSep 21Teams Premium now needs a Teams Enterprise license; Buy now removed
- MicrosoftAug 31Microsoft Speech: Voice Live Pro Cached Input $40→$0.40; GPT Realtime 2 added
- MicrosoftAug 10Microsoft Copilot 365 Copilot: 1-month free trial added to Business plans
- MicrosoftAug 10Microsoft 365 Copilot: free trial added to Premium, Standard & add-on plans
Questions about this change
Did Heidi raise prices in October 2026?
No list-price increase was recorded between Sep 28, 2026 and Oct 5, 2026. The change Pulse detected was a packaging change: freemium change, feature added, package change, feature removed.
What changed on Heidi's pricing page between Sep 28, 2026 and Oct 5, 2026?
Free tier: Unlimited → Limited usage, changed; Clinician feature: No AI workflows → AI workflows, added; Clinician packaging: No Standard or Max seat types → Standard or Max seat types, added; Clinician loses Priority support and Centralized billing; both are now Teams-only (comparison table ✓ → —, Priority support dropped from the Clinician card). Pulse compared the captures it took on Sep 28, 2026 and Oct 5, 2026; the before/after table above lists each item as written on the page.
How often does Heidi change its pricing?
Pulse recorded 2 other pricing-page changes for Heidi in the 90 days before this one; the previous change was "Heidi: Personalizations feature removed from plan comparison table" on Aug 24, 2026; Heidi has been tracked since 2026-05-16.