Goto slashes Shared Contact Limit on CX Complete from 1B to 1M
What happened
Between the Aug 31, 2026 and Sep 7, 2026 captures of Goto's pricing page, Pulse recorded one change: CX Complete plan's Shared Contact Limit reduced from 1 Billion to 1 Million in the plan comparison table. Pulse files it as a packaging change (limit decrease) with a downward direction.
It lands 133 days after Goto's previous change, "Goto Removes No Meeting Time Limits From All Plan Comparisons" (Apr 27, 2026). Before that Pulse recorded "Goto Introduces Quick Polls Feature to Professional, Business, and Enterprise Plans" (Jan 10, 2026) and "Goto Removes H.323 Support from Enterprise Plan, Transitioning to SIP-Only InRoom Link Protocol" (Q2 2025). Goto has been tracked since 2024-10-01.
In the same window Google, Microsoft, Ringcentral and Zoom also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- CX Complete · LimitChanged1 Billion1 Million
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| CX Complete | Limit | 1 Billion | 1 Million | Changed |
Values as written on Goto's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Goto's pricing page (goto.com) from Aug 31, 2026 and Sep 7, 2026; the change is marked around the middle of the page, where "1 Billion" becomes "1 Million".
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Goto, pricing history
Full history- Oct 12, 2026packagingGoto launches AI Receptionist tier with 24/7 coverage and 100 credits
- Sep 7, 2026packagingGoto slashes Shared Contact Limit on CX Complete from 1B to 1M · this change
- Apr 27, 2026packagingGoto Removes No Meeting Time Limits From All Plan Comparisons
- Jan 10, 2026improvedGoto Introduces Quick Polls Feature to Professional, Business, and Enterprise Plans
- Q2 2025improvedGoto Removes H.323 Support from Enterprise Plan, Transitioning to SIP-Only InRoom Link Protocol
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- GoogleSep 7Google Workspace: promo discount cut from 50% to 30%/20% off
- MicrosoftAug 31Microsoft Speech: Voice Live Pro Cached Input $40→$0.40; GPT Realtime 2 added
- RingcentralJul 6RingCentral pulls 12-month-free promo for switchers under 400 employees
- ZoomJun 23Zoom Phone adds Custom Avatars AI add-on at $22/month to Workplace
Questions about this change
Did Goto raise prices in September 2026?
No list-price increase was recorded between Aug 31, 2026 and Sep 7, 2026. The change Pulse detected was a packaging change: limit decrease.
What changed on Goto's pricing page between Aug 31, 2026 and Sep 7, 2026?
CX Complete limit: 1 Billion → 1 Million, changed. Pulse compared the captures it took on Aug 31, 2026 and Sep 7, 2026; the before/after table above lists each item as written on the page.
How often does Goto change its pricing?
Pulse recorded 0 other pricing-page changes for Goto in the 90 days before this one; the previous change was "Goto Removes No Meeting Time Limits From All Plan Comparisons" on Apr 27, 2026; Goto has been tracked since 2024-10-01.