Atomicwork rebrands ITSM platform as "Agentic" AI service
What happened
Between the Feb 9, 2026 and Feb 18, 2026 captures of Atomicwork's pricing page, Pulse recorded one change: Business plan platform description updated from 'AI-native ITSM & ESM platform' to 'Agentic ITSM & ESM platform'. Pulse files it as a product change (feature change) with a neutral direction. Pulse's latest capture (Aug 3, 2026) lists Professional at $2,083.33, Access Automation at $2 per outcome, Service Resolution at $3 per outcome and Knowledge Support at $1 per outcome.
Atomicwork's previous recorded change was "Atomicwork Repositions Enterprise Plan for Global Organizations with Advanced Compliance Needs" (Q3 2025). Before that Pulse recorded "Atomicwork Transitions to Purpose-built AI Agents, Enhancing Enterprise Plan Features" (Dec 2024). Atomicwork has been tracked since 2024-11-17.
In the same window monday.com, Linear and Asana also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Business · FeatureReworded
BeforeAI-native ITSM & ESM platform
AfterAgentic ITSM & ESM platform
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Business | Feature | AI-native ITSM & ESM platform | Agentic ITSM & ESM platform | Reworded |
Values as written on Atomicwork's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Atomicwork's pricing page (atomicwork.com) from Feb 9, 2026 and Feb 18, 2026; the change is marked near the top of the page, where "AI-native ITSM & ESM platform" becomes "Agentic ITSM & ESM platform".
Sign in to see the evidence
The two full-page captures with this change marked up are free with an account.
Atomicwork, pricing history
Full history- Jun 8, 2026packagingAtomicwork shifts to outcome-based pricing starting at $1/outcome
- May 25, 2026packagingAtomicwork rebrands plans from Atom AI to AI Workforce across all tiers
- Apr 6, 2026packagingAtomicwork Downgrades AI Access, Repositions Plans for Startups
- Feb 18, 2026improvedAtomicwork rebrands ITSM platform as "Agentic" AI service · this change
- Q3 2025packagingAtomicwork Repositions Enterprise Plan for Global Organizations with Advanced Compliance Needs
- Dec 2024improvedAtomicwork Transitions to Purpose-built AI Agents, Enhancing Enterprise Plan Features
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- monday.comJan 15monday.com: Major Feature Removals in Pro Tier Including Unlimited Forms and Workload Management
- LinearJan 12Linear Introduces AI-Powered Product Intelligence to Business Plan, Enhancing Analytics Capabilities
- AsanaJan 11Asana Removes User Seat Limits on Starter and Advanced Plans, Introduces Unlimited Automations and AI Studio Features
Questions about this change
Did Atomicwork raise prices in February 2026?
No list-price increase was recorded between Feb 9, 2026 and Feb 18, 2026. The change Pulse detected was a product change: feature change.
What changed on Atomicwork's pricing page between Feb 9, 2026 and Feb 18, 2026?
Business feature: AI-native ITSM & ESM platform → Agentic ITSM & ESM platform, reworded. Pulse compared the captures it took on Feb 9, 2026 and Feb 18, 2026; the before/after table above lists each item as written on the page.
How often does Atomicwork change its pricing?
Pulse recorded 0 other pricing-page changes for Atomicwork in the 90 days before this one; the previous change was "Atomicwork Repositions Enterprise Plan for Global Organizations with Advanced Compliance Needs" in Q3 2025; Atomicwork has been tracked since 2024-11-17.