User Interviews cuts customer success from Essential and Enterprise
What happened
Between the Nov 2, 2026 and Nov 9, 2026 captures of User Interviews's pricing page, Pulse recorded one change: Customer success support removed from Essential plan card; Enterprise customer success manager removed from Enterprise card. In detail: "Customer success support" bullet removed from the Essential card (150-session tab; the 60-session tab still lists it); "Enterprise customer success manager" bullet removed from the Custom (Enterprise) card. The comparison table still shows Customer success. Pulse files it as a product change (feature removed) with a downward direction. The current page lists Essential at $36 and Pay As You Go at $49 per session.
This is the first pricing-page change Pulse has recorded for User Interviews. User Interviews has been tracked since 2026-06-25.
In the same window Maze, PlaybookUX and Respondent also changed their Marketing & Content pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
“Userinterviewsinc” is the name User Interviews’s pricing page uses; Pulse files the change under User Interviews, the company it tracks.
- Essential, Custom · FeatureFeature removed
"Customer success support" bullet removed from the Essential card (150-session tab; the 60-session tab still lists it); "Enterprise customer success manager" bullet removed from the Custom (Enterprise) card. The comparison table still shows Customer success.
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Essential, Custom | Feature | "Customer success support" bullet removed from the Essential card (150-session tab; the 60-session tab still lists it); "Enterprise customer success manager" bullet removed from the Custom (Enterprise) card. The comparison table still shows Customer success. | Feature removed | |
Values as written on User Interviews's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of User Interviews's pricing page (www.userinterviews.com) from Nov 2, 2026 and Nov 9, 2026; the change is marked near the top of the page.
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The two full-page captures with this change marked up are free with an account.
Across Marketing & Content in the same window
All Marketing & Content changesQuestions about this change
Did User Interviews raise prices in November 2026?
No list-price increase was recorded between Nov 2, 2026 and Nov 9, 2026. The change Pulse detected was a product change: feature removed.
What changed on User Interviews's pricing page between Nov 2, 2026 and Nov 9, 2026?
"Customer success support" bullet removed from the Essential card (150-session tab; the 60-session tab still lists it); "Enterprise customer success manager" bullet removed from the Custom (Enterprise) card. The comparison table still shows Customer success. Pulse compared the captures it took on Nov 2, 2026 and Nov 9, 2026; the before/after table above lists each item as written on the page.
How often does User Interviews change its pricing?
Pulse recorded 0 other pricing-page changes for User Interviews in the 90 days before this one; User Interviews has been tracked since 2026-06-25.