Nextiva rebrands plans NEXT Core/Engage/Scale, adds $1.50 XBert AI fee
What happened
Between the Oct 19, 2026 and Oct 26, 2026 captures of Nextiva's pricing page, Pulse recorded 2 changes: Plans renamed NEXT Core/Engage/Scale; XBert AI now priced at $1.50 per conversation on each plan. Seat prices unchanged ($15/$25/$75); Plan feature lists rewritten: AI Transcription/Summarization/Answer Assist quotas (50/200/unlimited), SMS caps 100/500/unlimited; Advanced Reporting and Screen Sharing no longer listed. Pulse files it as a packaging change (new add-on, feature change) with an upward direction. Pulse's latest capture (Oct 27, 2026) lists Core at $15, Engage at $25, Scale at $75 and XBert AI Employee at $99.
It lands 115 days after Nextiva's previous change, "Nextiva: Power Suite CX renamed to Scale + new 12-months-free switch offer" (Jul 3, 2026). Before that Pulse recorded "Nextiva Halves Shared Inbox Limits on Engage and Scale Plans" (Apr 13, 2026) and "Nextiva Repositions Plan Tiers From Team Size to Customer Value" (Mar 17, 2026). Nextiva has been tracked since 2026-03-01.
In the same window Microsoft, Zoom and Google also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Core, Engage, Scale · Add-onNew add-onNot listed$1.50 per conversation
- — · FeatureAdded
BeforeNot listed
AfterAdvanced Reporting and Screen Sharing no longer
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Core, Engage, Scale | Add-on | Not listed | $1.50 per conversation | New add-on |
| — | Feature | Not listed | Advanced Reporting and Screen Sharing no longer | Added |
Values as written on Nextiva's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Nextiva's pricing page (nextiva.com) from Oct 19, 2026 and Oct 26, 2026; the change is marked near the top of the page, where "Not listed" becomes "$1.50 per conversation".
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Nextiva, pricing history
Full history- Oct 26, 2026packagingNextiva rebrands plans NEXT Core/Engage/Scale, adds $1.50 XBert AI fee · this change
- Jul 3, 2026packagingNextiva: Power Suite CX renamed to Scale + new 12-months-free switch offer
- Apr 13, 2026packagingNextiva Halves Shared Inbox Limits on Engage and Scale Plans
- Mar 17, 2026packagingNextiva Repositions Plan Tiers From Team Size to Customer Value
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changesQuestions about this change
Did Nextiva raise prices in October 2026?
No list-price increase was recorded between Oct 19, 2026 and Oct 26, 2026. The change Pulse detected was a packaging change: new add-on, feature change.
What changed on Nextiva's pricing page between Oct 19, 2026 and Oct 26, 2026?
Core, Engage, Scale add-on: Not listed → $1.50 per conversation; feature: Not listed → Advanced Reporting and Screen Sharing no longer, added. Pulse compared the captures it took on Oct 19, 2026 and Oct 26, 2026; the before/after table above lists each item as written on the page.
How often does Nextiva change its pricing?
Pulse recorded 0 other pricing-page changes for Nextiva in the 90 days before this one; the previous change was "Nextiva: Power Suite CX renamed to Scale + new 12-months-free switch offer" on Jul 3, 2026; Nextiva has been tracked since 2026-03-01.