Nextiva Halves Shared Inbox Limits on Engage and Scale Plans
What happened
Between the Apr 6, 2026 and Apr 13, 2026 captures of Nextiva's pricing page, Pulse recorded one change: Shared team email inbox limits reduced from 20 accounts to 10 accounts for both Engage ($25/user/mo) and Scale ($75/user/mo) plans [Core plan remains unchanged at 3 accounts; Represents a 50% reduction in email inbox capacity for mid and top-tier small business plans]. Pulse files it as a packaging change (limit decrease) with a downward direction. Pulse's latest capture (Jun 29, 2026) lists Core at $15, Engage at $25 and Scale at $75.
It lands 27 days after Nextiva's previous change, "Nextiva Repositions Plan Tiers From Team Size to Customer Value" (Mar 17, 2026). Nextiva has been tracked since 2026-03-01.
In the same window Zoom, Microsoft and Ringcentral also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Core · Limit−50%20 accounts10 accounts
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Core | Limit | 20 accounts | 10 accounts | −50% |
Values as written on Nextiva's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Nextiva's pricing page (nextiva.com) from Apr 6, 2026 and Apr 13, 2026; the change is marked around the middle of the page, where core limit reads 20 accounts and then 10 accounts.
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Nextiva, the last 90 days
Full history- Jul 3, 2026packagingNextiva: Power Suite CX renamed to Scale + new 12-months-free switch offer
- Apr 13, 2026packagingNextiva Halves Shared Inbox Limits on Engage and Scale Plans · this change
- Mar 17, 2026packagingNextiva Repositions Plan Tiers From Team Size to Customer Value
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changesQuestions about this change
Did Nextiva raise prices in April 2026?
No list-price increase was recorded between Apr 6, 2026 and Apr 13, 2026. The change Pulse detected was a packaging change: limit decrease.
What changed on Nextiva's pricing page between Apr 6, 2026 and Apr 13, 2026?
Core limit: 20 accounts → 10 accounts (−50%). Pulse compared the captures it took on Apr 6, 2026 and Apr 13, 2026; the before/after table above lists each item as written on the page.
How often does Nextiva change its pricing?
Pulse recorded 1 other pricing-page change for Nextiva in the 90 days before this one; the previous change was "Nextiva Repositions Plan Tiers From Team Size to Customer Value" on Mar 17, 2026; Nextiva has been tracked since 2026-03-01.