Packaging change·Apr 6 → Apr 13, 2026·Week 16, 2026·Collaboration & Productivity
Nextiva Halves Shared Inbox Limits on Engage and Scale Plans
What changed
Limit decrease
Shared team email inbox limits reduced from 20 accounts to 10 accounts for both Engage ($25/user/mo) and Scale ($75/user/mo) plans [Core plan remains unchanged at 3 accounts; Represents a 50% reduction in email inbox capacity for mid and top-tier small business plans]
Before and after
Apr 6, 2026 vs Apr 13, 2026Pulse.
100%
What changed
Shared team email inbox limits reduced from 20 accounts to 10 accounts for both Engage ($25/user/mo) and Scale ($75/user/mo) plans [Core plan remains unchanged at 3 accounts; Represents a 50% reduction in email inbox capacity for mid and top-tier small business plans]
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