MYOB rolls out 24/7 chat support and revamps plan comparison labels
What happened
Between the Mar 1, 2026 and Mar 2, 2026 captures of MYOB's pricing page, Pulse recorded 2 changes: Feature comparison table updated: 'Generate reports' tier labels changed (Lite: Standard→Basic, Plus: Advanced→Comprehensive); employee onboarding relabeled from 'Digital employee onboarding' to 'Employee self onboarding'; Two new support features added to comparison table: '24/7 chat support' (all plans) and 'Guided setup with a specialist' (AccountRight Plus only). Pulse files it as a product change (positioning, feature added) with an upward direction. Pulse's latest capture (Oct 19, 2026) lists Solo at AUD 8.25, Payroll Only at AUD 15, Lite at AUD 26.25, Pro at AUD 52.5 and AccountRight Plus at AUD 123.75.
This is the first pricing-page change Pulse has recorded for MYOB. MYOB has been tracked since 2026-03-01.
In the same window Zoho, Xero, Sage and Freshbooks also changed their Finance & Accounting pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Lite · PositioningReworded
BeforeDigital employee onboarding
AfterEmployee self onboarding
- AccountRight Plus · FeatureAdded
BeforeNo Two new support features
AfterTwo new support features
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Lite | Positioning | Digital employee onboarding | Employee self onboarding | Reworded |
| AccountRight Plus | Feature | No Two new support features | Two new support features | Added |
Values as written on MYOB's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of MYOB's pricing page (www.myob.com) from Mar 1, 2026 and Mar 2, 2026; the change is marked around the middle of the page, where "Digital employee onboarding" becomes "Employee self onboarding".
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The two full-page captures with this change marked up are free with an account.
MYOB, pricing history
Full history- May 4, 2026packagingMYOB slashes Solo plan to $12/year and extends promos into 2027
- Apr 27, 2026improvedMYOB Launches Smart Invoice Reminders Across All Business Plans
- Apr 7, 2026packagingMYOB slashes Payroll Only promo to $2/month but cuts savings by 73%
- Week 10, 2026improvedMYOB rolls out 24/7 chat support and revamps plan comparison labels · this change
Across Finance & Accounting in the same window
All Finance & Accounting changes- ZohoApr 19Zoho Sprints Expands to 5 Tiers With New Free and Enterprise Plans
- XeroApr 9Xero cuts promo discount to 80% off for 3 months, adds QuickBooks comparison
- SageApr 3Sage Slashes Introductory Discount Duration from 10 Months to 5
- FreshbooksApr 2Freshbooks Hikes Canadian Prices 20% While Boosting Promos to 70% Off
Questions about this change
Did MYOB raise prices in March 2026?
No list-price increase was recorded between Mar 1, 2026 and Mar 2, 2026. The change Pulse detected was a product change: positioning, feature added.
What changed on MYOB's pricing page between Mar 1, 2026 and Mar 2, 2026?
Lite positioning: Digital employee onboarding → Employee self onboarding, reworded; AccountRight Plus feature: No Two new support features → Two new support features, added. Pulse compared the captures it took on Mar 1, 2026 and Mar 2, 2026; the before/after table above lists each item as written on the page.
How often does MYOB change its pricing?
Pulse recorded 0 other pricing-page changes for MYOB in the 90 days before this one; MYOB has been tracked since 2026-03-01.