Livekit adds Twilio and WhatsApp connectors, tiered $0.004/min pricing
What happened
Between the Sep 21, 2026 and Sep 28, 2026 captures of Livekit's pricing page, Pulse recorded one change: New Twilio connector and WhatsApp connector add-ons let customers bridge Twilio Programmable Voice and WhatsApp Business calls into LiveKit rooms, tiered by concurrent calls (5/20/100/Custom) with $0.004/min and $0.003/min overage pricing. Pulse files it as a packaging change (new add-on) with an upward direction. Pulse's latest capture (Oct 26, 2026) lists Ship at $50 and Scale at $500.
It lands 84 days after Livekit's previous change, "LiveKit lets Scale plan users request higher Inference concurrency limits" (Jul 6, 2026). Before that Pulse recorded "LiveKit: Zero data retention + Custom voices added to LiveKit Inference" (Jul 3, 2026). Livekit has been tracked since 2025-01-03.
In the same window Zoom, Pexip, Twilio, Ringcentral and Agora also changed their Software Development & Testing pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · Add-onNew add-on
New Twilio connector and WhatsApp connector add-ons let customers bridge Twilio Programmable Voice and WhatsApp Business calls into LiveKit rooms, tiered by concurrent calls (5/20/100/Custom) with $0.004/min and $0.003/min overage pricing.
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Add-on | New Twilio connector and WhatsApp connector add-ons let customers bridge Twilio Programmable Voice and WhatsApp Business calls into LiveKit rooms, tiered by concurrent calls (5/20/100/Custom) with $0.004/min and $0.003/min overage pricing. | New add-on | |
Values as written on Livekit's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Livekit's pricing page (livekit.io) from Sep 21, 2026 and Sep 28, 2026; the change is marked in the lower part of the page.
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Livekit, the last 90 days
Full history- Oct 26, 2026packagingLivekit: Conversational intelligence split into Audio turn detection (EOT) at $0.50 per 1,000 requests and Adaptive…
- Sep 28, 2026packagingLivekit adds Twilio and WhatsApp connectors, tiered $0.004/min pricing · this change
- Jul 6, 2026improvedLiveKit lets Scale plan users request higher Inference concurrency limits
- Jul 3, 2026improvedLiveKit: Zero data retention + Custom voices added to LiveKit Inference
Across Software Development & Testing in the same window
All Software Development & Testing changes- ZoomSep 28Zoom Events adds $49/month SIP/H.323 room connector for hybrid events
- PexipSep 7Pexip Connect ships Zoom/Webex compatibility, HDMI sharing on Google Rooms
- TwilioSep 7Twilio Video ditches per-minute billing for 5,000 free hours, then $1/user-hour
- RingcentralJul 6RingCentral pulls 12-month-free promo for switchers under 400 employees
- AgoraJul 6Agora renames pricing sections, adds "AI Extensions" label—no price changes
Questions about this change
Did Livekit raise prices in September 2026?
No list-price increase was recorded between Sep 21, 2026 and Sep 28, 2026. The change Pulse detected was a packaging change: new add-on.
What changed on Livekit's pricing page between Sep 21, 2026 and Sep 28, 2026?
New Twilio connector and WhatsApp connector add-ons let customers bridge Twilio Programmable Voice and WhatsApp Business calls into LiveKit rooms, tiered by concurrent calls (5/20/100/Custom) with $0.004/min and $0.003/min overage pricing. Pulse compared the captures it took on Sep 21, 2026 and Sep 28, 2026; the before/after table above lists each item as written on the page.
How often does Livekit change its pricing?
Pulse recorded 2 other pricing-page changes for Livekit in the 90 days before this one; the previous change was "LiveKit lets Scale plan users request higher Inference concurrency limits" on Jul 6, 2026; Livekit has been tracked since 2025-01-03.