Product change·Sep 21 → Sep 28, 2026·Week 40, 2026·Data & Analytics
IOMETE doubles Gold plan's SEV 1 response SLA to 1 hour
Gold enterprise support plan's SEV 1 SLA response time increased from 30 minutes to 1 hour, doubling the guaranteed response window for the most critical severity tickets.
What changed
Feature change
Gold enterprise support plan's SEV 1 SLA response time increased from 30 minutes to 1 hour, doubling the guaranteed response window for the most critical severity tickets.
Before and after
Sep 21, 2026 vs Sep 28, 2026Pulse.
100%
What changed
Gold enterprise support plan's SEV 1 SLA response time increased from 30 minutes to 1 hour, doubling the guaranteed response window for the most critical severity tickets.
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