Fresha Rolls Out 3-Tier Support With Instant Phone Response Times
What happened
Between the Mar 9, 2026 and Mar 16, 2026 captures of Fresha's pricing page, Pulse recorded one change: Customer support structure expanded from 2-tier to 3-tier system with specific response times for Email (2 days), Chat (2 minutes), and Phone (instant). Pulse files it as a product change (feature change) with a neutral direction. Pulse's latest capture (Oct 12, 2026) lists Team at $14.95, Independent at $19.95, Smart Website at $15.95, AI Concierge at $99.95 and Client Loyalty at $59.95.
This is the first pricing-page change Pulse has recorded for Fresha. Fresha has been tracked since 2026-02-27.
In the same window Acuity Scheduling and Calendly also changed their Business Operations pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · FeatureChanged2-tier3-tier system
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Feature | 2-tier | 3-tier system | Changed |
Values as written on Fresha's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Fresha's pricing page (fresha.com) from Mar 9, 2026 and Mar 16, 2026; the change is marked around the middle of the page, where "2-tier" becomes "3-tier system".
Sign in to see the evidence
The two full-page captures with this change marked up are free with an account.
Fresha, pricing history
Full history- Oct 12, 2026packagingFresha adds instant phone and 2-minute chat support, slows email to 2 days
- Sep 7, 2026packagingFresha launches Smart website add-on at $15.95/month for all plans
- Jul 3, 2026packagingFresha: new AI Concierge & Team Connect add-ons
- Mar 17, 2026improvedFresha Rolls Out 3-Tier Support With Instant Phone Response Times · this change
Across Business Operations in the same window
All Business Operations changes- Acuity SchedulingMar 9Acuity Scheduling slashes calendar limits across Standard and Premium plans
- CalendlyJan 21Calendly Introduces Enhanced Scheduling Features: Share Availability and Book Meetings on Behalf of Others Now Available on Standard Tier and Higher
- Acuity SchedulingMar 2Acuity Scheduling Standard plan now offers single calendar option
- Acuity SchedulingFeb 24Acuity Scheduling cuts Standard plan calendar limit, drops 1-cal option
- CalendlyJan 11Calendly Removes Key Features from Standard and Free Plans, Impacting User Experience and Functionality
Questions about this change
Did Fresha raise prices in March 2026?
No list-price increase was recorded between Mar 9, 2026 and Mar 16, 2026. The change Pulse detected was a product change: feature change.
What changed on Fresha's pricing page between Mar 9, 2026 and Mar 16, 2026?
Feature: 2-tier → 3-tier system, changed. Pulse compared the captures it took on Mar 9, 2026 and Mar 16, 2026; the before/after table above lists each item as written on the page.
How often does Fresha change its pricing?
Pulse recorded 0 other pricing-page changes for Fresha in the 90 days before this one; Fresha has been tracked since 2026-02-27.