Product change·Mar 9 → Mar 16, 2026·Week 12, 2026·Business Operations
Fresha Rolls Out 3-Tier Support With Instant Phone Response Times
What changed
Feature change
Customer support structure expanded from 2-tier to 3-tier system with specific response times for Email (2 days), Chat (2 minutes), and Phone (instant)
Before and after
Mar 9, 2026 vs Mar 16, 2026Pulse.
100%
What changed
Customer support structure expanded from 2-tier to 3-tier system with specific response times for Email (2 days), Chat (2 minutes), and Phone (instant)
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