Fresha adds instant phone and 2-minute chat support, slows email to 2 days
What happened
Between the Oct 5, 2026 and Oct 12, 2026 captures of Fresha's pricing page, Pulse recorded one change: Chat support (typical response 2 minutes) and phone support (instant) now listed as standard customer support; email response changed from 24 hours to 2 days. In detail: Premium support add-on (Phone, chat, and Email support; $14.95/mo on Independent, free on Team) removed. Support table now lists Email, Chat support and Phone support rows: phone support is Team-only (Independent shows "-"), and typical email response slowed from 24 hours to 2 days. Pulse files it as a packaging change (add-on removed). Pulse's latest capture (Nov 9, 2026) lists Team at $14.95, Independent at $19.95, AI Concierge - Messaging Only at $29.95, Smart Website at $15.95 and Data Connector at $295.
It lands 35 days after Fresha's previous change, "Fresha launches Smart website add-on at $15.95/month for all plans" (Sep 6, 2026). Fresha has been tracked since 2026-02-27.
In the same window Acuity Scheduling and Calendly also changed their Business Operations pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Team, IndependentAdd-on24 hours2 days
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Team, Independent | Add-on | 24 hours | 2 days |
Values as written on Fresha's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Fresha's pricing page (fresha.com) from Oct 5, 2026 and Oct 12, 2026; the change is marked around the middle of the page, where team, independent add-on reads 24 hours and then 2 days.
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The two full-page captures with this change marked up are free with an account.
Fresha, the last 90 days
Full historyDates are the day each change was detected, Eastern time.
- Oct 26, 2026PackagingFresha adds $29.95 messaging-only AI Concierge tier, unlimited messages
- Oct 11, 2026PackagingFresha adds instant phone and 2-minute chat support, slows email to 2 days This change
- Sep 6, 2026PackagingFresha launches Smart website add-on at $15.95/month for all plans
Across Business Operations in the same window
All Business Operations changesQuestions about this change
Did Fresha raise prices in October 2026?
No list-price increase was recorded between Oct 5, 2026 and Oct 12, 2026 UTC. The change Pulse detected was a packaging change: add-on removed.
What changed on Fresha's pricing page between Oct 5, 2026 and Oct 12, 2026 UTC?
Team, Independent add-on: 24 hours → 2 days. Pulse compared the captures it took on Oct 5, 2026 and Oct 12, 2026 UTC; the before/after table above lists each item as written on the page.
How often does Fresha change its pricing?
Pulse recorded 1 other pricing-page change for Fresha in the 90 days before this one; the previous change was "Fresha launches Smart website add-on at $15.95/month for all plans" on Sep 6, 2026; Fresha has been tracked since 2026-02-27.