Fresha adds instant phone and 2-minute chat support, slows email to 2 days
Chat support (typical response 2 minutes) and phone support (instant) now listed as standard customer support; email response changed from 24 hours to 2 days
What changed
Premium support add-on (Phone, chat, and Email support; $14.95/mo on Independent, free on Team) removed. Support table now lists Email, Chat support and Phone support rows: phone support is Team-only (Independent shows "-"), and typical email response slowed from 24 hours to 2 days.
Before and after
Oct 5, 2026 vs Oct 12, 2026Premium support add-on (Phone, chat, and Email support; $14.95/mo on Independent, free on Team) removed. Support table now lists Email, Chat support and Phone support rows: phone support is Team-only (Independent shows "-"), and typical email response slowed from 24 hours to 2 days.
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See the before/after screenshots and every marked-up change.