Akia: Plans restructured — PMS moved to Basic, ID Verification to Max, new Modules add-ons
What happened
Between the Aug 3, 2026 and Aug 10, 2026 captures of Akia's pricing page, Pulse recorded 2 changes: PMS Integration moved into Basic; ID Verification moved from Pro to Max; Marketplace and Payments dropped from Pro; Voice unbundled from Max into a paid Modules add-on section (Voice, Marketing, Reputation, Device Hub). New quantified plan Limits introduced (Journeys/Touchpoints/Users) — Basic 0/0/Unlimited, Pro 1/6/Unlimited, Max Unlimited/12/Unlimited. In detail: New quantified plan Limits introduced (did not exist before): Basic shows Touchpoints 0 / Users Unlimited; Pro shows Journeys/Touchpoints/Users limits; Max shows Journeys Unlimited, Touchpoints 12, Users Unlimited; Akia restructured its 3-tier plans: PMS Integration moved into Basic; ID Verification moved from Pro to Max; Marketplace and Payments dropped from Pro; Voice unbundled from Max into a paid 'Modules' add-on section (Voice, Marketing, Reputation, Device Hub) sold at custom pricing on any plan. Pulse files it as a packaging change (metric change, package change) with a neutral direction.
It lands 78 days after Akia's previous change, "Akia overhauls guest services plans, drops Marketing features" (May 25, 2026). Akia has been tracked since 2026-03-02.
In the same window Murf AI, Wispr Flow, Upstage, Hive and Runway also changed their AI & Machine Learning pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Basic, Pro, Max · Pricing modelMetric change
New quantified plan Limits introduced (did not exist before): Basic shows Touchpoints 0 / Users Unlimited; Pro shows Journeys/Touchpoints/Users limits; Max shows Journeys Unlimited, Touchpoints 12, Users Unlimited.
- Basic, Pro, Max · PackagingChangedProMax
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Basic, Pro, Max | Pricing model | New quantified plan Limits introduced (did not exist before): Basic shows Touchpoints 0 / Users Unlimited; Pro shows Journeys/Touchpoints/Users limits; Max shows Journeys Unlimited, Touchpoints 12, Users Unlimited. | Metric change | |
| Basic, Pro, Max | Packaging | Pro | Max | Changed |
Values as written on Akia's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Akia's pricing page (www.akia.com) from Aug 3, 2026 and Aug 10, 2026; the change is marked around the middle of the page, where "Pro" becomes "Max".
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Akia, the last 90 days
Full history- Sep 14, 2026improvedAkia: Feature tiers restructured across Basic/Pro/Max + Voice bundled into Max
- Aug 24, 2026packagingAkia: Max plan Journeys limit cut (Unlimited→10); modules merged
- Aug 10, 2026packagingAkia: Plans restructured — PMS moved to Basic, ID Verification to Max, new Modules add-ons · this change
- May 25, 2026improvedAkia overhauls guest services plans, drops Marketing features
Across AI & Machine Learning in the same window
All AI & Machine Learning changes- Murf AIOct 26Murf AI debuts $0.24/hour speech-to-text API, with 150 STT concurrency
- Wispr FlowOct 26Wispr Flow blurs Free plan mobile cap, swapping 1,000 words for "limited use
- UpstageOct 26Upstage API: Solar Pro 4 promo changed from 70% off until 2026-10-19 to 50% off until further notice; Solar Mini 4 50%…
- HiveOct 26Hive cuts DeepSeek-V4.1-Flash input to $0.10 and output to $0.35 per 1M
- RunwayOct 26Runway adds Runway Ads to paid plans, ends Max's unlimited Wan 3.0 promo
Questions about this change
Did Akia raise prices in August 2026?
No list-price increase was recorded between Aug 3, 2026 and Aug 10, 2026. The change Pulse detected was a packaging change: metric change, package change.
What changed on Akia's pricing page between Aug 3, 2026 and Aug 10, 2026?
New quantified plan Limits introduced (did not exist before): Basic shows Touchpoints 0 / Users Unlimited; Pro shows Journeys/Touchpoints/Users limits; Max shows Journeys Unlimited, Touchpoints 12, Users Unlimited; Basic, Pro, Max packaging: Pro → Max, changed. Pulse compared the captures it took on Aug 3, 2026 and Aug 10, 2026; the before/after table above lists each item as written on the page.
How often does Akia change its pricing?
Pulse recorded 1 other pricing-page change for Akia in the 90 days before this one; the previous change was "Akia overhauls guest services plans, drops Marketing features" on May 25, 2026; Akia has been tracked since 2026-03-02.