Akia overhauls guest services plans, drops Marketing features
What happened
Between the May 18, 2026 and May 25, 2026 captures of Akia's pricing page, Pulse recorded 2 changes: Guest Services features overhauled across all plans; Marketing sections removed. Basic gained OTA Messaging; Pro gained Unified Inbox/Automations; Max lost SSO/Dedicated Support, gained Voice; Pricing page restructured: Reservations skill tab removed from plan selector; page now shows only Guest Services and Marketing tabs with a simplified single-skill layout. Pulse files it as a packaging change (feature change, package change) with a neutral direction.
It lands 54 days after Akia's previous change, "Akia replaces Device Hub with Door Codes on Max plan" (Apr 1, 2026). Before that Pulse recorded "Akia overhauls pricing with new skill-based Basic, Pro, and Max tiers" (Mar 26, 2026). Akia has been tracked since 2026-03-02.
In the same window Murf AI, Wispr Flow, Upstage, Hive and Runway also changed their AI & Machine Learning pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Basic, Pro, Max · FeatureRemovedMarketing sectionsNo Marketing sections
- — · PackagingRemoved
BeforeReservations skill tab
AfterNo Reservations skill tab
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Basic, Pro, Max | Feature | Marketing sections | No Marketing sections | Removed |
| — | Packaging | Reservations skill tab | No Reservations skill tab | Removed |
Values as written on Akia's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Akia's pricing page (www.akia.com) from May 18, 2026 and May 25, 2026; the change is marked near the top of the page, where the Marketing sections no longer appears.
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The two full-page captures with this change marked up are free with an account.
Akia, the last 90 days
Full history- Sep 14, 2026improvedAkia: Feature tiers restructured across Basic/Pro/Max + Voice bundled into Max
- Aug 24, 2026packagingAkia: Max plan Journeys limit cut (Unlimited→10); modules merged
- Aug 10, 2026packagingAkia: Plans restructured — PMS moved to Basic, ID Verification to Max, new Modules add-ons
- May 25, 2026improvedAkia overhauls guest services plans, drops Marketing features · this change
- Apr 1, 2026improvedAkia replaces Device Hub with Door Codes on Max plan
- Mar 26, 2026packagingAkia overhauls pricing with new skill-based Basic, Pro, and Max tiers
Across AI & Machine Learning in the same window
All AI & Machine Learning changes- Murf AIOct 26Murf AI debuts $0.24/hour speech-to-text API, with 150 STT concurrency
- Wispr FlowOct 26Wispr Flow blurs Free plan mobile cap, swapping 1,000 words for "limited use
- UpstageOct 26Upstage API: Solar Pro 4 promo changed from 70% off until 2026-10-19 to 50% off until further notice; Solar Mini 4 50%…
- HiveOct 26Hive cuts DeepSeek-V4.1-Flash input to $0.10 and output to $0.35 per 1M
- RunwayOct 26Runway adds Runway Ads to paid plans, ends Max's unlimited Wan 3.0 promo
Questions about this change
Did Akia raise prices in May 2026?
No list-price increase was recorded between May 18, 2026 and May 25, 2026. The change Pulse detected was a packaging change: feature change, package change.
What changed on Akia's pricing page between May 18, 2026 and May 25, 2026?
Basic, Pro, Max feature: Marketing sections → No Marketing sections, removed; packaging: Reservations skill tab → No Reservations skill tab, removed. Pulse compared the captures it took on May 18, 2026 and May 25, 2026; the before/after table above lists each item as written on the page.
How often does Akia change its pricing?
Pulse recorded 2 other pricing-page changes for Akia in the 90 days before this one; the previous change was "Akia replaces Device Hub with Door Codes on Max plan" on Apr 1, 2026; Akia has been tracked since 2026-03-02.