Akia: Feature tiers restructured across Basic/Pro/Max + Voice bundled into Max
What happened
Between the Sep 7, 2026 and Sep 14, 2026 captures of Akia's pricing page, Pulse recorded 2 changes: Basic gained prior Pro features (Unified Inbox, Mini Apps, Scheduled Messaging); Pro gained prior Max features (ID Verification, Advanced Routing, +new Conditional Messaging); Max absorbed the standalone Voice module (AI Voice, Call Transfers, Call Summaries) and added Dedicated Support. CRM: Marketing & Reputation module split into two separate modules - Marketing (Email/SMS Marketing, PMS-based Segments) and Reputation (NPS Surveys, Review Responder AI, Competitive Analysis). In detail: The CRM: Marketing & Reputation module was split into two separate modules - Marketing (Email/SMS Marketing, PMS-based Segments) and Reputation (NPS Surveys, Review Responder AI, Competitive Analysis); Feature tiers reorganized: Basic gained prior Pro features (Unified Inbox, Mini Apps); Pro gained prior Max features (ID Verification, Routing); Max absorbed the standalone Voice module, now removed. Pulse files it as a packaging change (feature change, package change) with a neutral direction.
It lands 21 days after Akia's previous change, "Akia: Max plan Journeys limit cut (Unlimited→10); modules merged" (Aug 24, 2026). Before that Pulse recorded "Akia: Plans restructured — PMS moved to Basic, ID Verification to Max, new Modules add-ons" (Aug 10, 2026). Akia has been tracked since 2026-03-02.
In the same window Murf AI, Wispr Flow, Upstage, Hive and Runway also changed their AI & Machine Learning pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Reputation Module · FeatureFeature change
The CRM: Marketing & Reputation module was split into two separate modules - Marketing (Email/SMS Marketing, PMS-based Segments) and Reputation (NPS Surveys, Review Responder AI, Competitive Analysis).
- Basic, Pro, Max · PackagingAddedNo prior Pro featuresprior Pro features
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Reputation Module | Feature | The CRM: Marketing & Reputation module was split into two separate modules - Marketing (Email/SMS Marketing, PMS-based Segments) and Reputation (NPS Surveys, Review Responder AI, Competitive Analysis). | Feature change | |
| Basic, Pro, Max | Packaging | No prior Pro features | prior Pro features | Added |
Values as written on Akia's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Akia's pricing page (www.akia.com) from Sep 7, 2026 and Sep 14, 2026; the change is marked around the middle of the page, where prior Pro features now appears.
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The two full-page captures with this change marked up are free with an account.
Akia, the last 90 days
Full history- Sep 14, 2026improvedAkia: Feature tiers restructured across Basic/Pro/Max + Voice bundled into Max · this change
- Aug 24, 2026packagingAkia: Max plan Journeys limit cut (Unlimited→10); modules merged
- Aug 10, 2026packagingAkia: Plans restructured — PMS moved to Basic, ID Verification to Max, new Modules add-ons
Across AI & Machine Learning in the same window
All AI & Machine Learning changes- Murf AIOct 26Murf AI debuts $0.24/hour speech-to-text API, with 150 STT concurrency
- Wispr FlowOct 26Wispr Flow blurs Free plan mobile cap, swapping 1,000 words for "limited use
- UpstageOct 26Upstage API: Solar Pro 4 promo changed from 70% off until 2026-10-19 to 50% off until further notice; Solar Mini 4 50%…
- HiveOct 26Hive cuts DeepSeek-V4.1-Flash input to $0.10 and output to $0.35 per 1M
- RunwayOct 26Runway adds Runway Ads to paid plans, ends Max's unlimited Wan 3.0 promo
Questions about this change
Did Akia raise prices in September 2026?
No list-price increase was recorded between Sep 7, 2026 and Sep 14, 2026. The change Pulse detected was a packaging change: feature change, package change.
What changed on Akia's pricing page between Sep 7, 2026 and Sep 14, 2026?
The CRM: Marketing & Reputation module was split into two separate modules - Marketing (Email/SMS Marketing, PMS-based Segments) and Reputation (NPS Surveys, Review Responder AI, Competitive Analysis); Basic, Pro, Max packaging: No prior Pro features → prior Pro features, added. Pulse compared the captures it took on Sep 7, 2026 and Sep 14, 2026; the before/after table above lists each item as written on the page.
How often does Akia change its pricing?
Pulse recorded 2 other pricing-page changes for Akia in the 90 days before this one; the previous change was "Akia: Max plan Journeys limit cut (Unlimited→10); modules merged" on Aug 24, 2026; Akia has been tracked since 2026-03-02.