Slack swaps 24/7 support row for tiered Salesforce Success Plans
What happened
Between the Oct 26, 2026 and Nov 2, 2026 captures of Slack's pricing page, Pulse recorded one change: Comparison-table Support row (Pro 24/7 support; Business+/Enterprise+ 24/7 with 4-hr first response) replaced by Salesforce Success Plans: Standard (2-business-day target) included on Pro/Business+/Enterprise+; Premier (24/7 1-hr target) included on Business+/Enterprise+, add-on on Pro; Signature (designated CSM, 15-min target) new sales-only add-on on all paid plans. Pulse files it as a packaging change (new add-on) with an upward direction. The current page lists Pro at $7.25, Business+ at $15 and Enterprise+ at $45.
It lands 7 days after Slack's previous change, "Slack launches Enterprise+ add-on for frontline field workers" (Oct 26, 2026). Before that Pulse recorded "Slack lists Enterprise+ at $45 per user/month, ending contact-sales pricing" (Oct 5, 2026). Slack has been tracked since 2026-07-05.
In the same window Zoom, Microsoft, Google, Mattermost and Discord also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
“Slackcorp” is the name Slack’s pricing page uses; Pulse files the change under Slack, the company it tracks.
- Pro, Business+, Enterprise+ · Add-onNew add-on
Comparison-table Support row (Pro 24/7 support; Business+/Enterprise+ 24/7 with 4-hr first response) replaced by Salesforce Success Plans: Standard (2-business-day target) included on Pro/Business+/Enterprise+; Premier (24/7 1-hr target) included on Business+/Enterprise+, add-on on Pro; Signature (designated CSM, 15-min target) new sales-only add-on on all paid plans.
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Pro, Business+, Enterprise+ | Add-on | Comparison-table Support row (Pro 24/7 support; Business+/Enterprise+ 24/7 with 4-hr first response) replaced by Salesforce Success Plans: Standard (2-business-day target) included on Pro/Business+/Enterprise+; Premier (24/7 1-hr target) included on Business+/Enterprise+, add-on on Pro; Signature (designated CSM, 15-min target) new sales-only add-on on all paid plans. | New add-on | |
Values as written on Slack's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Slack's pricing page (slack.com) from Oct 26, 2026 and Nov 2, 2026; the change is marked in the lower part of the page.
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Slack, the last 90 days
Full history- Nov 2, 2026packagingSlack swaps 24/7 support row for tiered Salesforce Success Plans · this change
- Oct 26, 2026packagingSlack launches Enterprise+ add-on for frontline field workers
- Oct 5, 2026packagingSlack lists Enterprise+ at $45 per user/month, ending contact-sales pricing
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- ZoomNov 2Zoom Scheduler adds $49/mo Conference Room Connector add-on
- MicrosoftOct 26Microsoft Microsoft365 365 rewrites Copilot AI bullets, drops webinars line from Teams
- GoogleOct 12Google Workspace swaps Gems for AI skills, rewords Gemini on Starter plan
- MattermostSep 28Mattermost drops Professional plan's 250-user cap, no limit shown
- DiscordSep 21Discord doubles Nitro file upload cap from 500 MB to 1 GB
Questions about this change
Did Slack raise prices in November 2026?
No list-price increase was recorded between Oct 26, 2026 and Nov 2, 2026. The change Pulse detected was a packaging change: new add-on.
What changed on Slack's pricing page between Oct 26, 2026 and Nov 2, 2026?
Comparison-table Support row (Pro 24/7 support; Business+/Enterprise+ 24/7 with 4-hr first response) replaced by Salesforce Success Plans: Standard (2-business-day target) included on Pro/Business+/Enterprise+; Premier (24/7 1-hr target) included on Business+/Enterprise+, add-on on Pro; Signature (designated CSM, 15-min target) new sales-only add-on on all paid plans. Pulse compared the captures it took on Oct 26, 2026 and Nov 2, 2026; the before/after table above lists each item as written on the page.
How often does Slack change its pricing?
Pulse recorded 2 other pricing-page changes for Slack in the 90 days before this one; the previous change was "Slack launches Enterprise+ add-on for frontline field workers" on Oct 26, 2026; Slack has been tracked since 2026-07-05.