Slack swaps 24/7 support row for tiered Success Plans, 15-min CSM add-on
What happened
Between the Oct 26, 2026 and Nov 2, 2026 captures of Slack's pricing page, Pulse recorded one change: Support row replaced by a Success Plans section. Before: Pro 24/7 support; Business+ 24/7 support with 4-hr first response; Enterprise+ 24/7 priority with 4-hr first response. After: Standard Success Plan (2-business-day case response) included on Pro, Business+, Enterprise+; Premier Success Plan (24/7/365, 1-hr target for business-stopping issues) included on Business+ and Enterprise+, add-on for. Pulse files it as a product change (feature change) with a neutral direction. The current page lists Pro at $7.25, Business+ at $15 and Enterprise+ at $45.
It lands 5 days after Slack's previous change, "Slack swaps 24/7 support for tiered Success Plans, sold as paid add-ons" (Oct 28, 2026). Before that Pulse recorded "Slack launches Frontline add-on for Enterprise+ field workers and Salesforce" (Oct 26, 2026), "Slack: Frontline teams add-on launched for Enterprise+ field workers" (Oct 20, 2026) and "Slack hides Enterprise+ price, swaps $45/user for "Contact sales" (Oct 19, 2026). Slack has been tracked since 2023-11-30.
In the same window Zoom, Microsoft, Google, Rocket.Chat and Mattermost also changed their Collaboration & Productivity pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Pro, Business+, Enterprise+ · FeatureFeature change
Support row replaced by a Success Plans section. Before: Pro 24/7 support; Business+ 24/7 support with 4-hr first response; Enterprise+ 24/7 priority with 4-hr first response. After: Standard Success Plan (2-business-day case response) included on Pro, Business+, Enterprise+; Premier Success Plan (24/7/365, 1-hr target for business-stopping issues) included on Business+ and Enterprise+, add-on for Pro; Signature Success Plan (designated CSM, 15-min target) is a sales-rep-only add-on on all paid plans.
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Pro, Business+, Enterprise+ | Feature | Support row replaced by a Success Plans section. Before: Pro 24/7 support; Business+ 24/7 support with 4-hr first response; Enterprise+ 24/7 priority with 4-hr first response. After: Standard Success Plan (2-business-day case response) included on Pro, Business+, Enterprise+; Premier Success Plan (24/7/365, 1-hr target for business-stopping issues) included on Business+ and Enterprise+, add-on for Pro; Signature Success Plan (designated CSM, 15-min target) is a sales-rep-only add-on on all paid plans. | Feature change | |
Values as written on Slack's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Slack's pricing page (slack.com) from Oct 26, 2026 and Nov 2, 2026; the change is marked in the lower part of the page.
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The two full-page captures with this change marked up are free with an account.
Slack, the last 90 days
Full history- Nov 2, 2026improvedSlack swaps 24/7 support row for tiered Success Plans, 15-min CSM add-on · this change
- Oct 28, 2026improvedSlack swaps 24/7 support for tiered Success Plans, sold as paid add-ons
- Oct 26, 2026packagingSlack launches Frontline add-on for Enterprise+ field workers and Salesforce
- Oct 20, 2026packagingSlack: Frontline teams add-on launched for Enterprise+ field workers
- Oct 19, 2026packagingSlack hides Enterprise+ price, swaps $45/user for "Contact sales
- Oct 14, 2026packagingSlack: Enterprise+ now shows a public price of $45 USD per user/month (billed annually) instead of 'Contact sales…
- Oct 13, 2026packagingSlack hides $45 Enterprise+ price, now says Contact sales for pricing
Across Collaboration & Productivity in the same window
All Collaboration & Productivity changes- ZoomNov 2Zoom Scheduler adds $49/mo Conference Room Connector add-on
- MicrosoftOct 26Microsoft Microsoft365 365 rewrites Copilot AI bullets, drops webinars line from Teams
- GoogleOct 12Google Workspace swaps Gems for AI skills, rewords Gemini on Starter plan
- Rocket.ChatOct 12Rocket.Chat adds native video meetings to Messaging, merges federation options
- MattermostSep 28Mattermost drops Professional plan's 250-user cap, no limit shown
Questions about this change
Did Slack raise prices in November 2026?
No list-price increase was recorded between Oct 26, 2026 and Nov 2, 2026. The change Pulse detected was a product change: feature change.
What changed on Slack's pricing page between Oct 26, 2026 and Nov 2, 2026?
Support row replaced by a Success Plans section. Before: Pro 24/7 support; Business+ 24/7 support with 4-hr first response; Enterprise+ 24/7 priority with 4-hr first response. After: Standard Success Plan (2-business-day case response) included on Pro, Business+, Enterprise+; Premier Success Plan (24/7/365, 1-hr target for business-stopping issues) included on Business+ and Enterprise+, add-on for Pro; Signature Success Plan (designated CSM, 15-min target) is a sales-rep-only add-on on all paid plans. Pulse compared the captures it took on Oct 26, 2026 and Nov 2, 2026; the before/after table above lists each item as written on the page.
How often does Slack change its pricing?
Pulse recorded 7 other pricing-page changes for Slack in the 90 days before this one; the previous change was "Slack swaps 24/7 support for tiered Success Plans, sold as paid add-ons" on Oct 28, 2026; Slack has been tracked since 2023-11-30.