Scratchpad Unveils Comprehensive Free Plan with AI Field Updates, Custom Prompts, and Deal & Account Agent for Enhanced User Experience
What happened
Between the Oct 5, 2025 and Jan 2, 2026 captures of Scratchpad's pricing page, Pulse recorded 9 changes: AI Field Updates added to all paid plans - AI automatically updates Salesforce fields from customer interactions; Agent Services renamed to Services with simplified branding; Deal & Account Agent added to all paid plans - Like ChatGPT for every deal, account, and contact with full history and context; AI Workspace renamed to Interface & Workspace with expanded description; Prompt Evaluator renamed to Prompt Insights; AI Credits presentation restructured to show both yearly and monthly allocations for transparency: Solo displays '4,800 credits / user / year' (400/month), Team displays '9,600 credits / user / year' (800/month); Hygiene System renamed to Hygiene Monitor with expanded description; Prompt Manager renamed to Custom Prompts; Free plan restructured with new features: Interface & Workspace, Call Recorder and Notetaker (10 hours/month), AI Field Updates, Custom Prompts, Deal & Account Agent, 100 AI credits per user/month, and Integrations. Pulse files it as a packaging change (feature added, add-on change, feature change, package change, freemium change) with an upward direction. Pulse's latest capture (Jul 3, 2026) lists Solo at $19 and Team at $49.
Scratchpad's previous recorded change was "Scratchpad Introduces AI Workspace Feature to Free Plan, Enhancing User Experience and Accessibility" (Q3 2025). Before that Pulse recorded "Scratchpad Increases Team Plan Price by 26% to $49/user/mo, Renames Business Plan to Team and Introduces New Features Across All Plans" (Q2 2025), "Scratchpad Introduces Flexible Pay-As-You-Go Pricing for AI CRM Updates at $0.30 per Accepted Update" (Q1 2025) and "Scratchpad Enhances AI CRM Add-on: New Focus on Revenue with Updated Description and 'See How It Works' Link" (Q4 2024). Scratchpad has been tracked since 2024-10-02.
In the same window Notion and Microsoft also changed their CRM pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · FeatureAddedNo AI Field UpdatesAI Field Updates
- — · Add-onRenamedAgent ServicesServices
- — · FeatureAddedNot listedDeal & Account Agent
- — · FeatureRenamedAI WorkspaceInterface & Workspace
- — · FeatureRenamedPrompt EvaluatorPrompt Insights
- Solo, Team · PackagingPackage change
AI Credits presentation restructured to show both yearly and monthly allocations for transparency: Solo displays '4,800 credits / user / year' (400/month), Team displays '9,600 credits / user / year' (800/month)
- — · FeatureRenamedHygiene SystemHygiene Monitor
- — · FeatureRenamedPrompt ManagerCustom Prompts
- — · Free tierFreemium change
Free plan restructured with new features: Interface & Workspace, Call Recorder and Notetaker (10 hours/month), AI Field Updates, Custom Prompts, Deal & Account Agent, 100 AI credits per user/month, and Integrations
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Feature | No AI Field Updates | AI Field Updates | Added |
| — | Add-on | Agent Services | Services | Renamed |
| — | Feature | Not listed | Deal & Account Agent | Added |
| — | Feature | AI Workspace | Interface & Workspace | Renamed |
| — | Feature | Prompt Evaluator | Prompt Insights | Renamed |
| Solo, Team | Packaging | AI Credits presentation restructured to show both yearly and monthly allocations for transparency: Solo displays '4,800 credits / user / year' (400/month), Team displays '9,600 credits / user / year' (800/month) | Package change | |
| — | Feature | Hygiene System | Hygiene Monitor | Renamed |
| — | Feature | Prompt Manager | Custom Prompts | Renamed |
| — | Free tier | Free plan restructured with new features: Interface & Workspace, Call Recorder and Notetaker (10 hours/month), AI Field Updates, Custom Prompts, Deal & Account Agent, 100 AI credits per user/month, and Integrations | Freemium change | |
Values as written on Scratchpad's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Scratchpad's pricing page (scratchpad.com) from Oct 5, 2025 and Jan 2, 2026; the change is marked near the top of the page, where AI Field Updates now appears.
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The two full-page captures with this change marked up are free with an account.
Scratchpad, pricing history
Full history- Jan 12, 2026improvedScratchpad Unveils Comprehensive Free Plan with AI Field Updates, Custom Prompts, and Deal & Account Agent for Enhanced User Experience · this change
- Q3 2025improvedScratchpad Introduces AI Workspace Feature to Free Plan, Enhancing User Experience and Accessibility
- Q2 2025improvedScratchpad Increases Team Plan Price by 26% to $49/user/mo, Renames Business Plan to Team and Introduces New Features Across All Plans
- Q1 2025packagingScratchpad Introduces Flexible Pay-As-You-Go Pricing for AI CRM Updates at $0.30 per Accepted Update
- Q4 2024packagingScratchpad Enhances AI CRM Add-on: New Focus on Revenue with Updated Description and 'See How It Works' Link
- Q3 2024packagingScratchpad Business Plan Price Slashed by 51% to $39/user/month, Enhancing Value for Users
Across CRM in the same window
All CRM changes- NotionJan 10Notion Bundles AI Features into Paid Plans, Removing Standalone AI Add-On for Enhanced User Experience
- MicrosoftOct 26Microsoft Microsoft365 365 rewrites Copilot AI bullets, drops webinars line from Teams
- MicrosoftOct 26Microsoft Teams Business adds Cowork and Autopilot AI, with usage-based billing
- MicrosoftOct 26Microsoft Security adds Microsoft 365 E7 to Entra purchase options, no price ...
- MicrosoftOct 26Microsoft adds usage-based billing for advanced AI features
Questions about this change
Did Scratchpad raise prices in January 2026?
No list-price increase was recorded between Oct 5, 2025 and Jan 2, 2026. The change Pulse detected was a packaging change: feature added, add-on change, feature change, package change, freemium change.
What changed on Scratchpad's pricing page between Oct 5, 2025 and Jan 2, 2026?
Feature: No AI Field Updates → AI Field Updates, added; add-on: Agent Services → Services, renamed; feature: Not listed → Deal & Account Agent, added; feature: AI Workspace → Interface & Workspace, renamed; feature: Prompt Evaluator → Prompt Insights, renamed; AI Credits presentation restructured to show both yearly and monthly allocations for transparency: Solo displays '4,800 credits / user / year' (400/month), Team displays '9,600 credits / user / year' (800/month); feature: Hygiene System → Hygiene Monitor, renamed; feature: Prompt Manager → Custom Prompts, renamed; Free plan restructured with new features: Interface & Workspace, Call Recorder and Notetaker (10 hours/month), AI Field Updates, Custom Prompts, Deal & Account Agent, 100 AI credits per user/month, and Integrations. Pulse compared the captures it took on Oct 5, 2025 and Jan 2, 2026; the before/after table above lists each item as written on the page.
How often does Scratchpad change its pricing?
Pulse recorded 0 other pricing-page changes for Scratchpad in the 90 days before this one; the previous change was "Scratchpad Introduces AI Workspace Feature to Free Plan, Enhancing User Experience and Accessibility" in Q3 2025; Scratchpad has been tracked since 2024-10-02.