Packaging change·Oct 5 → Jan 2, 2026·Q4 2025·Sales & Customer Relationship Management (CRM)

Scratchpad Unveils Comprehensive Free Plan with AI Field Updates, Custom Prompts, and Deal & Account Agent for Enhanced User Experience

ScratchpadPackagingFeature addedAdd-on changeFeature changePackage changeFreemium change

What changed

Feature added

AI Field Updates added to all paid plans - AI automatically updates Salesforce fields from customer interactions

Add-on change

Agent Services renamed to Services with simplified branding

Feature added

Deal & Account Agent added to all paid plans - Like ChatGPT for every deal, account, and contact with full history and context

Feature change

AI Workspace renamed to Interface & Workspace with expanded description

Feature change

Prompt Evaluator renamed to Prompt Insights

Package change

AI Credits presentation restructured to show both yearly and monthly allocations for transparency: Solo displays '4,800 credits / user / year' (400/month), Team displays '9,600 credits / user / year' (800/month)

Feature change

Hygiene System renamed to Hygiene Monitor with expanded description

Feature change

Prompt Manager renamed to Custom Prompts

Freemium change

Free plan restructured with new features: Interface & Workspace, Call Recorder and Notetaker (10 hours/month), AI Field Updates, Custom Prompts, Deal & Account Agent, 100 AI credits per user/month, and Integrations

Before and after

Oct 5, 2025 vs Jan 2, 2026

Pulse.

100%

Change 1 of 9 · feature added

AI Field Updates added to all paid plans - AI automatically updates Salesforce fields from customer interactions

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Q3 2025 · Scratchpad Introduces AI Workspace Feature to Free Plan, Enhancing User Experience and Accessibility

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