Product change·Apr 21 → Apr 27, 2026·Week 18, 2026·Collaboration & Productivity
Scheduleonce Expands Routing Forms With Phone Deployment Option
What changed
Feature change
Route plan routing forms expanded with phone deployment: 'Branded Routing Form Pages or Website Embed' replaced by 'Web & Phone Routing Form Deployment', reflecting new phone-based routing capability [Routing forms can now be deployed as phone agent experiences in addition to web]
Before and after
Apr 21, 2026 vs Apr 27, 2026Pulse.
100%
What changed
Route plan routing forms expanded with phone deployment: 'Branded Routing Form Pages or Website Embed' replaced by 'Web & Phone Routing Form Deployment', reflecting new phone-based routing capability [Routing forms can now be deployed as phone agent experiences in addition to web]
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