Puzzle caps AI credits as unlimited tier ends for paid plans
What happened
Between the May 5, 2026 and May 11, 2026 captures of Puzzle's pricing page, Pulse recorded 3 changes: Scale plan card features restructured: separate subledgers and custom financial reports replaced by consolidated 'Subledgers'; new Scale-exclusive features added: Priority agent support, No transaction limits, No integration limits, Backup and restore; AI credits capped for Complete and Scale plans: Complete dropped from unlimited to 100 credits/month; Scale dropped from unlimited to 300 credits/month; AI Close introduced as an add-on option in all plan cards (Starter, Core, Complete, Scale). Previously not listed as a purchasable option within plan tiers. Pulse files it as a packaging change (feature change, limit decrease, new add-on) with a downward direction. Pulse's latest capture (Oct 26, 2026) lists Starter at $24, Core at $58, Complete at $96, Scale at $288 and Expert Reviewed at $171.
This is the first pricing-page change Pulse has recorded for Puzzle. Puzzle has been tracked since 2026-05-05.
In the same window Folio, Xero, SumUp, Plooto and OpenEnvoy also changed their Finance & Accounting pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Scale · FeatureAdded
BeforeNo Scale-exclusive features
AfterScale-exclusive features
- Complete, Scale · LimitChangedunlimited100 credits/month
- Starter, Core, Complete · Add-onAddedNo AI CloseAI Close
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Scale | Feature | No Scale-exclusive features | Scale-exclusive features | Added |
| Complete, Scale | Limit | unlimited | 100 credits/month | Changed |
| Starter, Core, Complete | Add-on | No AI Close | AI Close | Added |
Values as written on Puzzle's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Puzzle's pricing page (puzzle.io) from May 5, 2026 and May 11, 2026; the change is marked near the top of the page, where Scale-exclusive features now appears.
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The two full-page captures with this change marked up are free with an account.
Puzzle, pricing history
Full history- Oct 26, 2026packagingPuzzle softens AI accuracy claim from 98% to 85-90% auto-categorized
- Sep 21, 2026packagingPuzzle: Restructured into 3 tabs + full-service accounting, promos removed
- Jul 13, 2026improvedPuzzle: AI bundle split into Chat/Cowork/Close + credits update
- May 11, 2026improvedPuzzle caps AI credits as unlimited tier ends for paid plans · this change
Across Finance & Accounting in the same window
All Finance & Accounting changes- FolioOct 26Folio slashes EUR/SEK transfer fees, nudges KID/OCR and audit fees up
- XeroOct 26Xero doubles new-customer promo to 90% off first 6 months through Nov 2
- SumUpOct 26SumUp drops £100 hardware cashback banner, adds bookings to POS Plus
- PlootoOct 26Plooto doubles ACH fee to $1 on Grow and Pro, hikes CRA payment fees by $2
- OpenEnvoyOct 26OpenEnvoy pushes NetSuite ERP integration to Nov '26, no longer available now
Questions about this change
Did Puzzle raise prices in May 2026?
No list-price increase was recorded between May 5, 2026 and May 11, 2026. The change Pulse detected was a packaging change: feature change, limit decrease, new add-on.
What changed on Puzzle's pricing page between May 5, 2026 and May 11, 2026?
Scale feature: No Scale-exclusive features → Scale-exclusive features, added; Complete, Scale limit: unlimited → 100 credits/month, changed; Starter, Core, Complete add-on: No AI Close → AI Close, added. Pulse compared the captures it took on May 5, 2026 and May 11, 2026; the before/after table above lists each item as written on the page.
How often does Puzzle change its pricing?
Pulse recorded 0 other pricing-page changes for Puzzle in the 90 days before this one; Puzzle has been tracked since 2026-05-05.