Puppet includes standard support in all plans, adds 24x7 premium option
Plan cards now state standard support is included with 24x7 premium support available; comparison table support row changed from Portal (Defect Only) to Standard or Premium.
What changed
Puppet Core (Commercial) technical support upgraded from Portal (Defect Only) to Standard or Premium in the comparison table; all three plan cards now state "Standard support included with 24x7 premium support available" (Enterprise and Advanced already listed Standard or Premium support).
Before and after
Oct 5, 2026 vs Oct 12, 2026Puppet Core (Commercial) technical support upgraded from Portal (Defect Only) to Standard or Premium in the comparison table; all three plan cards now state "Standard support included with 24x7 premium support available" (Enterprise and Advanced already listed Standard or Premium support).
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