Puppet includes standard support in all plans, adds 24x7 premium option
What happened
Between the Oct 5, 2026 and Oct 12, 2026 captures of Puppet's pricing page, Pulse recorded one change: Plan cards now state standard support is included with 24x7 premium support available; comparison table support row changed from Portal (Defect Only) to Standard or Premium. In detail: Puppet Core (Commercial) technical support upgraded from Portal (Defect Only) to Standard or Premium in the comparison table; all three plan cards now state "Standard support included with 24x7 premium support available" (Enterprise and Advanced already listed Standard or Premium support). Pulse files it as a product change (feature added) with an upward direction.
This is the first pricing-page change Pulse has recorded for Puppet. Puppet has been tracked since 2026-05-22.
In the same window Docker, Pulumi and Google Cloud also changed their Cloud & DevOps pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Puppet Core (Commercial) · FeatureFeature added
Puppet Core (Commercial) technical support upgraded from Portal (Defect Only) to Standard or Premium in the comparison table; all three plan cards now state "Standard support included with 24x7 premium support available" (Enterprise and Advanced already listed Standard or Premium support).
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Puppet Core (Commercial) | Feature | Puppet Core (Commercial) technical support upgraded from Portal (Defect Only) to Standard or Premium in the comparison table; all three plan cards now state "Standard support included with 24x7 premium support available" (Enterprise and Advanced already listed Standard or Premium support). | Feature added | |
Values as written on Puppet's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Puppet's pricing page (www.puppet.com) from Oct 5, 2026 and Oct 12, 2026; the change is marked near the top of the page.
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Across Cloud & DevOps in the same window
All Cloud & DevOps changes- DockerOct 12Docker drops Build Cloud minutes from Pro, Team and Business plan listings
- PulumiSep 28Pulumi: Enterprise plan pricing revealed: 'Custom / Contact sales' replaced with self-serve $2,000/month base (2,000…
- Google CloudSep 21Looker: Conversational Analytics grace period extended indefinitely
Questions about this change
Did Puppet raise prices in October 2026?
No list-price increase was recorded between Oct 5, 2026 and Oct 12, 2026. The change Pulse detected was a product change: feature added.
What changed on Puppet's pricing page between Oct 5, 2026 and Oct 12, 2026?
Puppet Core (Commercial) technical support upgraded from Portal (Defect Only) to Standard or Premium in the comparison table; all three plan cards now state "Standard support included with 24x7 premium support available" (Enterprise and Advanced already listed Standard or Premium support). Pulse compared the captures it took on Oct 5, 2026 and Oct 12, 2026; the before/after table above lists each item as written on the page.
How often does Puppet change its pricing?
Pulse recorded 0 other pricing-page changes for Puppet in the 90 days before this one; Puppet has been tracked since 2026-05-22.