Octopus Introduces Priority Support Add-on for Enterprise Customers, Enhancing Response Times and Resolutions for Critical Deployments
What changed
Priority Support add-on introduced for Enterprise customers - quick response service with higher SLAs, faster triage, and quicker resolutions for mission-critical deployments
Role-based access control explicitly listed as Professional plan feature (previously only shown in comparison table)
TAM (Technical Account Manager) services add-on introduced - expert advice from Technical Account Managers to optimize Octopus usage, boost adoption, and increase ROI
Professional plan support hours clarified from '24/5 email support' to '8/5 email support (9am to 5pm your local time)' - more specific definition of support availability
Community plan feature presentation restructured - individual features (Multi-tenancy, Operations Runbooks, Release snapshotting, Build server integrations, Config as Code, Config variables) consolidated into 'All core features' label
Before and after
Jan 5, 2024 vs Apr 1, 2024Priority Support add-on introduced for Enterprise customers - quick response service with higher SLAs, faster triage, and quicker resolutions for mission-critical deployments
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More from Octopus
Full history →- Week 27, 2026·packagingOctopus drops TAM Services add-on from Enterprise plan
- Q2 2026·packagingOctopus Deploy: TAM services add-on discontinued
- Q1 2026·packagingOctopus Raises Cloud and Server Plan Prices Up to 8% Across All Tiers
- Q4 2025·improvedOctopus Eliminates Starter Plan Price, Introduces Free Tier with User Limit and Space Restrictions
- Q3 2025·improvedOctopus Introduces Platform Hub to Enhance Enterprise Cloud and Server Plans
