Octopus Introduces Priority Support Add-on for Enterprise Customers, Enhancing Response Times and Resolutions for Critical Deployments
What happened
Between the Jan 5, 2024 and Apr 1, 2024 captures of Octopus's pricing page, Pulse recorded 5 changes: Priority Support add-on introduced for Enterprise customers - quick response service with higher SLAs, faster triage, and quicker resolutions for mission-critical deployments; Role-based access control explicitly listed as Professional plan feature (previously only shown in comparison table); TAM (Technical Account Manager) services add-on introduced - expert advice from Technical Account Managers to optimize Octopus usage, boost adoption, and increase ROI; Professional plan support hours clarified from '24/5 email support' to '8/5 email support (9am to 5pm your local time)' - more specific definition of support availability; Community plan feature presentation restructured - individual features (Multi-tenancy, Operations Runbooks, Release snapshotting, Build server integrations, Config as Code, Config variables) consolidated into 'All core features' label. Pulse files it as a packaging change (new add-on, feature added, feature change) with an upward direction. Pulse's latest capture (Jun 29, 2026) lists Professional (Server) at $173.33, Professional (Cloud) at $360.83, Enterprise (Server) at $1,300, Enterprise (Cloud) at $2,050 and Machines at $64.17.
This is the first pricing-page change Pulse has recorded for Octopus. Octopus has been tracked since 2023-11-14.
In the same window Anaconda, Apollographql and Alchemy also changed their Software Development & Testing pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · Add-onAdded
BeforeNo Priority Support add-on
AfterPriority Support add-on
- Professional · FeatureAdded
BeforeNot listed
AfterRole-based access control explicitly
- — · Add-onChanged
BeforeTechnical Account Managers
Afteroptimize Octopus usage
- Professional · FeatureReworded
Before24/5 email support
After8/5 email support (9am to 5pm your local time)
- Community · FeatureFeature change
Community plan feature presentation restructured - individual features (Multi-tenancy, Operations Runbooks, Release snapshotting, Build server integrations, Config as Code, Config variables) consolidated into 'All core features' label
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Add-on | No Priority Support add-on | Priority Support add-on | Added |
| Professional | Feature | Not listed | Role-based access control explicitly | Added |
| — | Add-on | Technical Account Managers | optimize Octopus usage | Changed |
| Professional | Feature | 24/5 email support | 8/5 email support (9am to 5pm your local time) | Reworded |
| Community | Feature | Community plan feature presentation restructured - individual features (Multi-tenancy, Operations Runbooks, Release snapshotting, Build server integrations, Config as Code, Config variables) consolidated into 'All core features' label | Feature change | |
Values as written on Octopus's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Octopus's pricing page (octopus.com) from Jan 5, 2024 and Apr 1, 2024; the change is marked on the page, where Priority Support add-on now appears.
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The two full-page captures with this change marked up are free with an account.
Octopus, pricing history
Full history- Q2 2025improvedOctopus Introduces Priority Deployments Feature to Enterprise Plan, Enhancing Deployment Efficiency
- Q1 2025packagingOctopus Introduces Blueprints and Guardrails Feature to Enterprise Plan, Enhancing User Experience
- Q2 2024packagingOctopus Transitions to Project-Based Licensing, Restructuring Pricing Model and Introducing New Plans and Add-ons
- Q1 2024packagingOctopus Introduces Priority Support Add-on for Enterprise Customers, Enhancing Response Times and Resolutions for Critical Deployments · this change
Across Software Development & Testing in the same window
All Software Development & Testing changes- AnacondaJan 11Anaconda Implements 67% Price Increase for Starter Plan Amid Significant Capacity Changes
- ApollographqlJan 11Apollographql Transitions to Usage-Based Pricing with Developer Plan Starting at $5 per Million Requests, Free Tier Eliminated
- AlchemyJan 10Alchemy Updates Enterprise Tier with New Volume-Based Discount Structure
Questions about this change
Did Octopus raise prices in April 2024?
No list-price increase was recorded between Jan 5, 2024 and Apr 1, 2024. The change Pulse detected was a packaging change: new add-on, feature added, feature change.
What changed on Octopus's pricing page between Jan 5, 2024 and Apr 1, 2024?
Add-on: No Priority Support add-on → Priority Support add-on, added; Professional feature: Not listed → Role-based access control explicitly, added; add-on: Technical Account Managers → optimize Octopus usage, changed; Professional feature: 24/5 email support → 8/5 email support (9am to 5pm your local time), reworded; Community plan feature presentation restructured - individual features (Multi-tenancy, Operations Runbooks, Release snapshotting, Build server integrations, Config as Code, Config variables) consolidated into 'All core features' label. Pulse compared the captures it took on Jan 5, 2024 and Apr 1, 2024; the before/after table above lists each item as written on the page.
How often does Octopus change its pricing?
Pulse recorded 0 other pricing-page changes for Octopus in the 90 days before this one; Octopus has been tracked since 2023-11-14.