JourneyTrack
Wilmington, DE-based customer journey management SaaS founded 2021. Private (VC-backed). Operates in CX, marketing, and product strategy. Serves Fortune 1000 enterprises, healthcare, financial services, and design agencies with AI-powered journey mapping, personas, research, and KPI tools.
Pricing Change History
7 changesDecision Intelligence plan's 'Agentic AI' bullet was replaced with two distinct named agent products, 'Journi Agents' and 'Scout Agents', shown on both the plan card and the AI & Intelligence comparison table.
Added 'Multi-factor authentication (MFA)' row to the Security & Support comparison table, available on all plans (Free Basic, Journey Mapping, Journey Management, Decision Intelligence for Customer Journeys)
Added Notion and Planview AgilePlace to Project Management integrations, available on Journey Management and Decision Intelligence for Customer Journeys plans
Import AI added to AI & Intelligence section, available across all four plans including Free Basic.
The top-tier plan renamed from 'Journey Intelligence' to 'Decision Intelligence for Customer Journeys'; pricing and included features unchanged.
Connected Artifacts integration updated: InVision removed and replaced by OneDrive. Affects all paid plans (Journey Mapping, Management, Intelligence).
Research JourneyTrack's pricing with the Pulse Agent
Ask anything about JourneyTrack's plans, packaging shifts, and how it compares across the market — answered live from verified data.
Ask the agentCurrent plans
Captured| Plan | Price |
|---|---|
| Free Basic | Free |
| Journey Mapping | $3,000 /mobilled annually |
| Journey Management | $5,000 /mobilled annually |
| Decision Intelligence for Customer Journeys | Contact |
Company Facts
How JourneyTrack compares with its peers
| Company | Entry price | Last change |
|---|---|---|
K Kayako | $1 per resolved ticket | — |
G Google | Contact | Oct 12, 2026 |
1 1Q | $5,000 /mo | — |
3 360dialog | $59 /mo | Sep 14, 2026 |
3 3Play Media | Contact | — |
A AB Tasty | Contact | Sep 21, 2026 |
JourneyTrack pricing FAQ
- How much does JourneyTrack cost?
- JourneyTrack pricing starts at $3,000/mo on Journey Mapping, billed annually. JourneyTrack lists 4 plans on its pricing page; the Free Basic plan is free.
- Does JourneyTrack have a free plan?
- Yes. JourneyTrack's Free Basic plan is free; paid plans start at $3,000/mo on Journey Mapping, billed annually.
- What pricing model does JourneyTrack use?
- JourneyTrack uses subscription pricing across 4 plans, with a free tier.
- When did JourneyTrack last change its pricing?
- Sep 14, 2026: JourneyTrack splits Agentic AI bullet into Journi and Scout Agents.
- How often has JourneyTrack changed its pricing?
- Pulse has recorded 7 pricing changes for JourneyTrack since it started tracking on Apr 29, 2026; the pricing page was last captured on Sep 14, 2026.