incident.io adds WhatsApp escalations to on-call comparison table
What happened
Between the Jul 20, 2026 and Jul 27, 2026 captures of incident.io's pricing page, Pulse recorded one change: Added 'WhatsApp escalations' as a new row in the On-call comparison table, available for Team, Pro, and Enterprise (not on Basic). Pulse files it as a product change (feature added) with an upward direction. Pulse's latest capture (Aug 24, 2026) lists Team at $15, On-call at $20, Pro at $25, On-call Add-on (Team) at $10 and On-call Add-on (Pro) at $20.
It lands 7 days after incident.io's previous change, "incident.io adds HRIS integrations, drops MCP Beta tag, revamps Team & Enterpris" (Jul 20, 2026). incident.io has been tracked since 2026-06-27.
In the same window Hashicorp, Suger, Pulumi, LocationIQ and IONOS also changed their Cloud & DevOps pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- On-call, Team, Pro · FeatureAdded
BeforeNo 'WhatsApp escalations'
After'WhatsApp escalations'
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| On-call, Team, Pro | Feature | No 'WhatsApp escalations' | 'WhatsApp escalations' | Added |
Values as written on incident.io's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of incident.io's pricing page (incident.io) from Jul 20, 2026 and Jul 27, 2026; the change is marked around the middle of the page, where 'WhatsApp escalations' now appears.
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The two full-page captures with this change marked up are free with an account.
incident.io, the last 90 days
Full history- Aug 24, 2026packagingincident.io lets users self-serve a free Pro trial, adds Metrics to status pages
- Aug 10, 2026improvedincident.io: New "Investigations" feature added (Pro/Enterprise)
- Jul 27, 2026improvedincident.io adds WhatsApp escalations to on-call comparison table · this change
- Jul 20, 2026improvedincident.io adds HRIS integrations, drops MCP Beta tag, revamps Team & Enterpris...
Across Cloud & DevOps in the same window
All Cloud & DevOps changes- HashicorpOct 26Hashicorp Boundary adds agentic access management and MCP server betas
- SugerOct 26Suger repositions Insulin as an AI platform for business apps and agents
- PulumiOct 26Pulumi: Silver and Gold support plan prices hidden behind Contact sales
- LocationIQOct 26LocationIQ doubles free plan access tokens from 1 to 2
- IONOSOct 26IONOS swaps rankingCoach SEO tool for new AI Search Manager on Pro plan
Questions about this change
Did incident.io raise prices in July 2026?
No list-price increase was recorded between Jul 20, 2026 and Jul 27, 2026. The change Pulse detected was a product change: feature added.
What changed on incident.io's pricing page between Jul 20, 2026 and Jul 27, 2026?
On-call, Team, Pro feature: No 'WhatsApp escalations' → 'WhatsApp escalations', added. Pulse compared the captures it took on Jul 20, 2026 and Jul 27, 2026; the before/after table above lists each item as written on the page.
How often does incident.io change its pricing?
Pulse recorded 1 other pricing-page change for incident.io in the 90 days before this one; the previous change was "incident.io adds HRIS integrations, drops MCP Beta tag, revamps Team & Enterpris..." on Jul 20, 2026; incident.io has been tracked since 2026-06-27.