Packaging change·Jul 6 → Oct 4, 2025·Q3 2025·Software Development & Testing
Fixify Expands Help Desk Service to 24/7/365 Coverage for Enhanced Customer Support
What changed
Feature change
Help desk service hours expanded from 'M-F, 3am-9pm ET' to '24x7x365' coverage, providing round-the-clock support
Plan renamed
Free offering rebranded from 'Ticket snapshot' to 'Mini audit'
Before and after
Jul 6, 2025 vs Oct 4, 2025Pulse.
100%
Change 1 of 2 · feature changed
Help desk service hours expanded from 'M-F, 3am-9pm ET' to '24x7x365' coverage, providing round-the-clock support
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Q1 2025 · Fixify Expands Help Desk Availability to 18 Hours Daily, Enhancing Customer Support ExperienceFixify Rebrands as AI-Native, Drops Sub-250 Employee Pricing Tier · Week 6, 2026