Fixify Expands Help Desk Service to 24/7/365 Coverage for Enhanced Customer Support
What happened
Between the Jul 6, 2025 and Oct 4, 2025 captures of Fixify's pricing page, Pulse recorded 2 changes: Help desk service hours expanded from 'M-F, 3am-9pm ET' to '24x7x365' coverage, providing round-the-clock support; Free offering rebranded from 'Ticket snapshot' to 'Mini audit'. Pulse files it as a packaging change (feature change, plan renamed) with a neutral direction. Pulse's latest capture (Jun 15, 2026) lists Full service at $3,750.
Fixify's previous recorded change was "Fixify Expands Help Desk Availability to 18 Hours Daily, Enhancing Customer Support Experience" (Q1 2025). Before that Pulse recorded "Fixify Renames Free Tier to 'Ticket Snapshot', Enhancing Clarity for Users" (Dec 2024). Fixify has been tracked since 2024-11-17.
In the same window Brightspot, Tyk, Sketchup, ON1 and Mobbin also changed their Software Development & Testing pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · FeatureRewordedM-F, 3am-9pm ET24x7x365
- — · PlanRewordedTicket snapshotMini audit
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Feature | M-F, 3am-9pm ET | 24x7x365 | Reworded |
| — | Plan | Ticket snapshot | Mini audit | Reworded |
Values as written on Fixify's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Fixify's pricing page (fixify.com) from Jul 6, 2025 and Oct 4, 2025; the change is marked around the middle of the page, where "M-F, 3am-9pm ET" becomes "24x7x365".
Sign in to see the evidence
The two full-page captures with this change marked up are free with an account.
Fixify, pricing history
Full history- Mar 9, 2026improvedFixify adds Slack-native agent with VIP request prioritization
- Week 6, 2026packagingFixify Rebrands as AI-Native, Drops Sub-250 Employee Pricing Tier
- Q3 2025improvedFixify Expands Help Desk Service to 24/7/365 Coverage for Enhanced Customer Support · this change
- Q1 2025improvedFixify Expands Help Desk Availability to 18 Hours Daily, Enhancing Customer Support Experience
- Dec 2024packagingFixify Renames Free Tier to 'Ticket Snapshot', Enhancing Clarity for Users
Across Software Development & Testing in the same window
All Software Development & Testing changes- BrightspotOct 26Brightspot swaps staging for QA and UAT in hosting environments
- TykOct 26Tyk now prices Core by API count and Professional by deployment, not traffic
- SketchupOct 26Sketchup caps 3D Warehouse downloads, ending unlimited access on all plans
- ON1Oct 26ON1: Perpetual lineup updated: new full ON1 Photo RAW MAX 2027 and Photo RAW 2027 cards added; Photo RAW MAX 2026…
- MobbinOct 26Mobbin expands Finance+ to 80+ apps across banking, crypto, investing
Questions about this change
Did Fixify raise prices in October 2025?
No list-price increase was recorded between Jul 6, 2025 and Oct 4, 2025. The change Pulse detected was a packaging change: feature change, plan renamed.
What changed on Fixify's pricing page between Jul 6, 2025 and Oct 4, 2025?
Feature: M-F, 3am-9pm ET → 24x7x365, reworded; plan: Ticket snapshot → Mini audit, reworded. Pulse compared the captures it took on Jul 6, 2025 and Oct 4, 2025; the before/after table above lists each item as written on the page.
How often does Fixify change its pricing?
Pulse recorded 0 other pricing-page changes for Fixify in the 90 days before this one; the previous change was "Fixify Expands Help Desk Availability to 18 Hours Daily, Enhancing Customer Support Experience" in Q1 2025; Fixify has been tracked since 2024-11-17.