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HomeFixifyAll changesIT observability → Ticket snapshot
FixifyPackaging change · Plan renamed · Feature added · Nov 17 → Jan 3, 2025

Fixify Renames Free Tier to 'Ticket Snapshot', Enhancing Clarity for Users

Verified Jan 10, 2026Software Development & TestingDirection: up
The changeIT observability — reworded.
Before · Nov 17IT observability
After · Jan 3Ticket snapshot
reworded
2 changes2 capturesNov 17, 2024 → Jan 3, 2025

What happened

Between the Nov 17, 2024 and Jan 3, 2025 captures of Fixify's pricing page, Pulse recorded 2 changes: Free tier renamed from 'IT observability' to 'Ticket snapshot'; Help desk service hours (M-F, 9-5 ET) now explicitly listed as a feature. Pulse files it as a packaging change (plan renamed, feature added) with an upward direction. Pulse's latest capture (Jun 15, 2026) lists Full service at $3,750.

This is the first pricing-page change Pulse has recorded for Fixify. Fixify has been tracked since 2024-11-17.

In the same window Brightspot, Tyk, Sketchup, ON1 and Mobbin also changed their Software Development & Testing pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.

  • — · PlanReworded
    IT observabilityTicket snapshot
  • — · FeatureFeature added

    Help desk service hours (M-F, 9-5 ET) now explicitly listed as a feature

Values as written on Fixify's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.

Evidence

The two captures Pulse compared

Full-page captures of Fixify's pricing page (fixify.com) from Nov 17, 2024 and Jan 3, 2025; the change is marked on the page, where "IT observability" becomes "Ticket snapshot".

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The two full-page captures with this change marked up are free with an account.

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Fixify, pricing history

Full history
  1. Week 6, 2026packagingFixify Rebrands as AI-Native, Drops Sub-250 Employee Pricing Tier
  2. Q3 2025improvedFixify Expands Help Desk Service to 24/7/365 Coverage for Enhanced Customer Support
  3. Q1 2025improvedFixify Expands Help Desk Availability to 18 Hours Daily, Enhancing Customer Support Experience
  4. Dec 2024packagingFixify Renames Free Tier to 'Ticket Snapshot', Enhancing Clarity for Users · this change

Across Software Development & Testing in the same window

All Software Development & Testing changes
  1. BrightspotOct 26Brightspot swaps staging for QA and UAT in hosting environments
  2. TykOct 26Tyk now prices Core by API count and Professional by deployment, not traffic
  3. SketchupOct 26Sketchup caps 3D Warehouse downloads, ending unlimited access on all plans
  4. ON1Oct 26ON1: Perpetual lineup updated: new full ON1 Photo RAW MAX 2027 and Photo RAW 2027 cards added; Photo RAW MAX 2026…
  5. MobbinOct 26Mobbin expands Finance+ to 80+ apps across banking, crypto, investing

Questions about this change

Did Fixify raise prices in January 2025?

No list-price increase was recorded between Nov 17, 2024 and Jan 3, 2025. The change Pulse detected was a packaging change: plan renamed, feature added.

What changed on Fixify's pricing page between Nov 17, 2024 and Jan 3, 2025?

Plan: IT observability → Ticket snapshot, reworded; Help desk service hours (M-F, 9-5 ET) now explicitly listed as a feature. Pulse compared the captures it took on Nov 17, 2024 and Jan 3, 2025; the before/after table above lists each item as written on the page.

How often does Fixify change its pricing?

Pulse recorded 0 other pricing-page changes for Fixify in the 90 days before this one; Fixify has been tracked since 2024-11-17.