Fixify Expands Help Desk Availability to 18 Hours Daily, Enhancing Customer Support Experience
What happened
Between the Jan 3, 2025 and Apr 1, 2025 captures of Fixify's pricing page, Pulse recorded one change: Help desk service hours expanded from 9-5 ET to 3am-9pm ET (M-F), increasing availability from 8 hours to 18 hours daily. Pulse files it as a packaging change (limit increase) with an upward direction. Pulse's latest capture (Jun 15, 2026) lists Full service at $3,750.
Fixify's previous recorded change was "Fixify Renames Free Tier to 'Ticket Snapshot', Enhancing Clarity for Users" (Dec 2024). Fixify has been tracked since 2024-11-17.
In the same window Brightspot, Tyk, Sketchup, ON1 and Mobbin also changed their Software Development & Testing pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · Limit+125%8 hours18 hours
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Limit | 8 hours | 18 hours | +125% |
Values as written on Fixify's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Fixify's pricing page (fixify.com) from Jan 3, 2025 and Apr 1, 2025; the change is marked on the page, where limit reads 8 hours and then 18 hours.
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Fixify, the last 90 days
Full history- Mar 9, 2026improvedFixify adds Slack-native agent with VIP request prioritization
- Week 6, 2026packagingFixify Rebrands as AI-Native, Drops Sub-250 Employee Pricing Tier
- Q3 2025improvedFixify Expands Help Desk Service to 24/7/365 Coverage for Enhanced Customer Support
- Q1 2025improvedFixify Expands Help Desk Availability to 18 Hours Daily, Enhancing Customer Support Experience · this change
- Dec 2024packagingFixify Renames Free Tier to 'Ticket Snapshot', Enhancing Clarity for Users
Across Software Development & Testing in the same window
All Software Development & Testing changes- BrightspotOct 26Brightspot swaps staging for QA and UAT in hosting environments
- TykOct 26Tyk now prices Core by API count and Professional by deployment, not traffic
- SketchupOct 26Sketchup caps 3D Warehouse downloads, ending unlimited access on all plans
- ON1Oct 26ON1: Perpetual lineup updated: new full ON1 Photo RAW MAX 2027 and Photo RAW 2027 cards added; Photo RAW MAX 2026…
- MobbinOct 26Mobbin expands Finance+ to 80+ apps across banking, crypto, investing
Questions about this change
Did Fixify raise prices in April 2025?
No list-price increase was recorded between Jan 3, 2025 and Apr 1, 2025. The change Pulse detected was a packaging change: limit increase.
What changed on Fixify's pricing page between Jan 3, 2025 and Apr 1, 2025?
Limit: 8 hours → 18 hours (+125%). Pulse compared the captures it took on Jan 3, 2025 and Apr 1, 2025; the before/after table above lists each item as written on the page.
How often does Fixify change its pricing?
Pulse recorded 1 other pricing-page change for Fixify in the 90 days before this one; the previous change was "Fixify Renames Free Tier to 'Ticket Snapshot', Enhancing Clarity for Users" in Dec 2024; Fixify has been tracked since 2024-11-17.