Connecteam Launches Help Desk Feature, Enhancing Communications Hub with New Product Category
What happened
Between the Jul 1, 2024 and Oct 1, 2024 captures of Connecteam's pricing page, Pulse recorded one change: Help Desk feature introduced as new product category in the Communications Hub. Pulse files it as a product change (feature added) with an upward direction. Pulse's latest capture (Jun 29, 2026) lists HR & Skills Hub - Basic at $29, Operations Hub - Basic at $29, Communications Hub - Basic at $29, Operations Hub - Advanced at $49 and Communications Hub - Advanced at $49.
Connecteam's previous recorded change was "Connecteam Removes Private Branding from Enterprise Plan, Impacting Customization Options for Users" (Q2 2024). Connecteam has been tracked since 2023-12-06.
In the same window Jirav, Trello, Microsoft, monday.com and Asana also changed their Workforce Management pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · FeatureAddedNo Help Desk featureHelp Desk feature
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Feature | No Help Desk feature | Help Desk feature | Added |
Values as written on Connecteam's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Connecteam's pricing page (connecteam.com) from Jul 1, 2024 and Oct 1, 2024; the change is marked on the page, where Help Desk feature now appears.
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Connecteam, the last 90 days
Full history- Q3 2025increaseConnecteam Operations Hub Advanced Plan Sees 67% Price Hike for Additional Users on Yearly Billing
- Q2 2025improvedConnecteam Democratizes API Access: Expert Plan Now Includes API Access Previously Exclusive to Enterprise Plan
- Q4 2024improvedConnecteam Introduces Activity Analytics Dashboard in Operations Expert Plan, Replacing Device Login Alert
- Q3 2024improvedConnecteam Launches Help Desk Feature, Enhancing Communications Hub with New Product Category · this change
- Q2 2024packagingConnecteam Removes Private Branding from Enterprise Plan, Impacting Customization Options for Users
Across Workforce Management in the same window
All Workforce Management changes- JiravJan 21Jirav Transforms Pricing Model to Focus on Accounting Firms, Introducing New Plans While Removing Legacy Options
- TrelloJan 20Trello adds List colors to Standard and launches Planner on the Standard plan
- MicrosoftJan 20Microsoft Copilot Transforms Copilot Pro into Family-Oriented 365 Premium Subscription with Enhanced AI Features and Increased Cloud Storage
- monday.comJan 15monday.com: Major Feature Removals in Pro Tier Including Unlimited Forms and Workload Management
- AsanaJan 11Asana Removes User Seat Limits on Starter and Advanced Plans, Introduces Unlimited Automations and AI Studio Features
Questions about this change
Did Connecteam raise prices in October 2024?
No list-price increase was recorded between Jul 1, 2024 and Oct 1, 2024. The change Pulse detected was a product change: feature added.
What changed on Connecteam's pricing page between Jul 1, 2024 and Oct 1, 2024?
Feature: No Help Desk feature → Help Desk feature, added. Pulse compared the captures it took on Jul 1, 2024 and Oct 1, 2024; the before/after table above lists each item as written on the page.
How often does Connecteam change its pricing?
Pulse recorded 1 other pricing-page change for Connecteam in the 90 days before this one; the previous change was "Connecteam Removes Private Branding from Enterprise Plan, Impacting Customization Options for Users" in Q2 2024; Connecteam has been tracked since 2023-12-06.