Tailscale drops Premium support for SLA-backed Silver, Gold and Platinum tiers
By Rob Litterst, Co-founder, PricingSaaS
Published
Tailscale’s pricing page · Change detected
What changed
Tailscale removed Priority (Premium) support and Enterprise's dedicated professional services, replacing them with three new SLA-backed support packages, Silver, Gold and Platinum, plus separately scoped Support Add-ons. Silver is self-serve. Enterprise's "Custom MSA & SLAs" label was simplified to "Custom MSA," and the comparison-table row was renamed to "Access to Support SLAs."
Why it matters
Making Silver self-serve lets customers buy a named SLA package without a sales conversation, while Enterprise loses its dedicated professional services and its custom terms now read simply "Custom MSA." Watch whether Gold and Platinum pricing becomes public or stays behind a sales gate, and whether other infrastructure vendors start carving out self-serve SLA tiers the same way.
In context
This is new territory for Tailscale's pricing page: its first tracked support-package restructure since tracking began in February 2024, landing just three days after Tailscale added Custom tailnet subdomains to Enterprise on October 12. Tailscale usually moves slowly, one change every 84 days, with just 2 changes in the last 90 days, so two changes in three days breaks from its own pace. Market-wide, add-on and support-package changes like this one made up 60 of 1,707 pricing changes tracked in the last 180 days across 51 companies (3.5%), with CodeRabbit the most active company on this pattern. Elsewhere this week, Asana and Intercom both touched add-on pricing too.
What people are saying
“Great to see Tailscale SSH now being part of the Standard plan. Such a valuable and convenient feature!”
View original