Shopmonkey's CRM Essentials add-on gains front desk assistant, price holds st...
What happened
Between the Sep 28, 2026 and Oct 5, 2026 captures of Shopmonkey's pricing page, Pulse recorded one change: CRM Essentials add-on now includes a front desk assistant capability alongside reviews, campaigns, and online booking; the 'built into Shopmonkey' phrasing was dropped. Add-on price unchanged. Pulse files it as a packaging change (add-on change) with a neutral direction. The current page lists Basic at $215, Clever at $359, Genius at $449, CRM Essentials at $314 and Bookkeeping at $314.
It lands 91 days after Shopmonkey's previous change, "Shopmonkey: Basic/Clever/Genius price increases + 2 new add-ons" (Jul 6, 2026). Before that Pulse recorded "Shopmonkey upgrades support tiers, drops 24/7 emergency option" (Jun 9, 2026). Shopmonkey has been tracked since 2026-05-01.
In the same window Jobber also changed their Business Operations pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- CRM Essentials · Add-onRemoved
Before'built into Shopmonkey' phrasing
AfterNot listed
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| CRM Essentials | Add-on | 'built into Shopmonkey' phrasing | Not listed | Removed |
Values as written on Shopmonkey's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Shopmonkey's pricing page (www.shopmonkey.io) from Sep 28, 2026 and Oct 5, 2026; the change is marked around the middle of the page, where the 'built into Shopmonkey' phrasing no longer appears.
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Shopmonkey, pricing history
Full history- Oct 5, 2026packagingShopmonkey's CRM Essentials add-on gains front desk assistant, price holds st... · this change
- Jul 6, 2026increaseShopmonkey: Basic/Clever/Genius price increases + 2 new add-ons
- Jun 9, 2026improvedShopmonkey upgrades support tiers, drops 24/7 emergency option
Across Business Operations in the same window
All Business Operations changes- JobberOct 5Jobber Teams ends 40% annual promo, cuts discount to 25% and drops intro rates
- JobberSep 28Jobber Teams: Annual discount jumps from 25% to 40% via new intro pricing
- JobberSep 28Jobber boosts annual discount to 40% until Sept 30, Core now $21 for a year
- JobberSep 7Jobber's 40%-off promo expires, annual savings drop to 25%
- JobberAug 24Jobber swaps 25% annual discount for limited-time 40% off through Aug 31
Questions about this change
Did Shopmonkey raise prices in October 2026?
No list-price increase was recorded between Sep 28, 2026 and Oct 5, 2026. The change Pulse detected was a packaging change: add-on change.
What changed on Shopmonkey's pricing page between Sep 28, 2026 and Oct 5, 2026?
CRM Essentials add-on: 'built into Shopmonkey' phrasing → Not listed, removed. Pulse compared the captures it took on Sep 28, 2026 and Oct 5, 2026; the before/after table above lists each item as written on the page.
How often does Shopmonkey change its pricing?
Pulse recorded 0 other pricing-page changes for Shopmonkey in the 90 days before this one; the previous change was "Shopmonkey: Basic/Clever/Genius price increases + 2 new add-ons" on Jul 6, 2026; Shopmonkey has been tracked since 2026-05-01.