Product change·Jun 1 → Jun 8, 2026·Week 24, 2026·Business Operations
Shopmonkey upgrades support tiers, drops 24/7 emergency option
What changed
Feature change
Support tier changes: Email Support added to Basic plan; Phone Support upgraded from Callback/excluded to full inclusion on all plans; Optional 24/7 Emergency Support row removed entirely.
Before and after
Jun 1, 2026 vs Jun 8, 2026Pulse.
100%
What changed
Support tier changes: Email Support added to Basic plan; Phone Support upgraded from Callback/excluded to full inclusion on all plans; Optional 24/7 Emergency Support row removed entirely.
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