Shipperhq overhauls support tiers and renames Shipping Insights feature
What happened
Between the Dec 29, 2025 and Mar 30, 2026 captures of Shipperhq's pricing page, Pulse recorded 4 changes: Support model overhauled: Standard gets Guided Support + Setup Kickoff (was AI-Powered); Advanced gets Live Support + Setup Assistance (was AI + Human + Config Assist); Enterprise loses Same-day qualifier; Feature renamed from 'Shipping Insights' to 'Advanced Shipment Details' across all plan tiers in both plan cards and the compare plans table; Plan support tier label renamed from 'Self-Service' to 'Guided Self-Service', adding the 'Guided' qualifier to the Standard plan support descriptor shown above plan cards on all platform tabs; Dimensional Packing limit for the Standard plan increased from 20 Boxes to 50 Boxes in the compare plans table. Advanced remains at 100 Boxes and Enterprise retains custom limit. Pulse files it as a packaging change (feature change, positioning, limit increase) with an upward direction. Pulse's latest capture (Jun 20, 2026) lists Essentials at $69, Standard at $320, Advanced at $550 and Enterprise at $2,500.
It lands 23 days after Shipperhq's previous change, "Shipperhq drops location tiers, rebrands Shipping Insights feature" (Mar 11, 2026). Before that Pulse recorded "Shipperhq Introduces API Access Add-on for All Plan Tiers, Expanding Pricing Options for Users" (Jan 12, 2026). Shipperhq has been tracked since 2023-11-23.
In the same window Shippo also changed their Business Operations pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Standard, Advanced, Enterprise · FeatureFeature change
Support model overhauled: Standard gets Guided Support + Setup Kickoff (was AI-Powered); Advanced gets Live Support + Setup Assistance (was AI + Human + Config Assist); Enterprise loses Same-day qualifier.
- Advanced · PositioningReworded
BeforeShipping Insights
AfterAdvanced Shipment Details
- Standard · PositioningRewordedSelf-ServiceGuided Self-Service
- Standard · LimitChanged20 Boxes50 Boxes
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Standard, Advanced, Enterprise | Feature | Support model overhauled: Standard gets Guided Support + Setup Kickoff (was AI-Powered); Advanced gets Live Support + Setup Assistance (was AI + Human + Config Assist); Enterprise loses Same-day qualifier. | Feature change | |
| Advanced | Positioning | Shipping Insights | Advanced Shipment Details | Reworded |
| Standard | Positioning | Self-Service | Guided Self-Service | Reworded |
| Standard | Limit | 20 Boxes | 50 Boxes | Changed |
Values as written on Shipperhq's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Shipperhq's pricing page (shipperhq.com) from Dec 29, 2025 and Mar 30, 2026; the change is marked near the top of the page, where "Shipping Insights" becomes "Advanced Shipment Details".
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The two full-page captures with this change marked up are free with an account.
Shipperhq, the last 90 days
Full history- Apr 3, 2026improvedShipperhq overhauls support tiers and renames Shipping Insights feature · this change
- Mar 11, 2026improvedShipperhq drops location tiers, rebrands Shipping Insights feature
- Jan 12, 2026packagingShipperhq Introduces API Access Add-on for All Plan Tiers, Expanding Pricing Options for Users
Across Business Operations in the same window
All Business Operations changes- ShippoApr 3Shippo rebrands Pro Plan tier and updates branded tracking features
- ShippoJan 12Shippo Introduces Free Carrier Account Connection for Professional Plan, Enhances Starter Plan with New Features
- ShippoJan 12Shippo Enhances Pro Plan with Chat Support and Adds FedEx to Discounted Carriers, Removes Free Trial
- ShippoJan 12Shippo Enhances Pro Plan with AI-Powered Estimated Delivery Dates
- ShippoJan 12Shippo Reduces Pro Plan Monthly Price to $17 and Introduces Annual Billing Discount for 10% Savings
Questions about this change
Did Shipperhq raise prices in March 2026?
No list-price increase was recorded between Dec 29, 2025 and Mar 30, 2026. The change Pulse detected was a packaging change: feature change, positioning, limit increase.
What changed on Shipperhq's pricing page between Dec 29, 2025 and Mar 30, 2026?
Support model overhauled: Standard gets Guided Support + Setup Kickoff (was AI-Powered); Advanced gets Live Support + Setup Assistance (was AI + Human + Config Assist); Enterprise loses Same-day qualifier; Advanced positioning: Shipping Insights → Advanced Shipment Details, reworded; Standard positioning: Self-Service → Guided Self-Service, reworded; Standard limit: 20 Boxes → 50 Boxes, changed. Pulse compared the captures it took on Dec 29, 2025 and Mar 30, 2026; the before/after table above lists each item as written on the page.
How often does Shipperhq change its pricing?
Pulse recorded 2 other pricing-page changes for Shipperhq in the 90 days before this one; the previous change was "Shipperhq drops location tiers, rebrands Shipping Insights feature" on Mar 11, 2026; Shipperhq has been tracked since 2023-11-23.