Issuetrak
Virginia Beach, VA-based issue tracking and help desk software company founded in 1992. Private. Operates in IT service management and customer support. Serves businesses with customizable issue tracking, workflow automation, and help desk solutions.
Pricing Change History
3 changesCloud price rose from $876/agent/yr (~$73/mo) to $75/agent/mo (~2.7%); On-Premises restructured from a flat $478/agent/yr fee to a $1,091/agent one-time license plus a new $218/agent/yr maintenance fee.
Quarterly roll-up · includes Jun 15 weekly, Apr 13 weekly
On-Premises plan restructured from $91/agent/month billed annually to a $1,091/agent one-time perpetual license plus $218/agent/year maintenance fee covering unlimited support and upgrades.
Pricing display changed from annual per-agent totals to monthly per-agent rates billed annually. Cloud Annual: $876/agent/year now shown as $73/agent/month; On-Prem Annual: $478/agent/year now shown as $40/agent/month.
Research Issuetrak's pricing with the Pulse Agent
Ask anything about Issuetrak's plans, packaging shifts, and how it compares across the market — answered live from verified data.
Ask the agentCurrent plans
Captured| Plan | Type | Price |
|---|---|---|
| On-Premises | Plan | $18.17 /mobilled annually + usage |
| Cloud | Plan | $75 /agent/mobilled annually |
| Identity Management / SSO | Add-on | Contact |
| Asset Management | Add-on | Contact |
| Webforms | Add-on | Contact |
| Billing Add-on | Add-on | Contact |
| Chat | Add-on | Contact |
| Surveys | Add-on | Contact |
Company Facts
How Issuetrak compares with its peers
| Company | Entry price | Last change |
|---|---|---|
J Jirav | $50 /mo | Jan 21, 2026 |
L Linear | $10 /user/mo, billed annually | Aug 24, 2026 |
G GitHub | $4 /user/mo | Oct 29, 2026 |
Y You.com | Free | Oct 26, 2026 |
T Trace | $15 /mo, billed annually | Aug 4, 2026 |
O OpenProject | $7.25 /user/mo, billed annually | Oct 5, 2026 |
Issuetrak pricing FAQ
- How much does Issuetrak cost?
- Issuetrak pricing starts at $18.17/mo on On-Premises, billed annually + usage. Issuetrak lists 2 plans on its pricing page.
- Does Issuetrak have a free plan?
- No. Issuetrak does not list a free tier; paid plans start at $18.17/mo on On-Premises, billed annually + usage.
- What pricing model does Issuetrak use?
- Issuetrak uses subscription + usage pricing across 2 plans.
- When did Issuetrak last change its pricing?
- Jul 3, 2026: Issuetrak: Cloud price up to $75/agent/mo; On-Prem repriced.
- How often has Issuetrak changed its pricing?
- Pulse has recorded 3 pricing changes for Issuetrak since it started tracking on Feb 28, 2026; the pricing page was last captured on Jul 3, 2026.