Helply: replaced pay-per-outcome with 4 tiered plans + credits
What happened
Between the Sep 21, 2026 and Sep 28, 2026 captures of Helply's pricing page, Pulse recorded one change: flat $0.50/outcome (all features free) replaced by Starter $49, Pro $199, Scale $449, Enterprise Custom plans, each with a credit block priced by AI task complexity (Low 1/Medium 4/High 12 credits); SSO, audit log, custom roles, and HIPAA moved from free-for-everyone to gated by plan tier. In detail: Replaced flat $0.50/outcome pricing (all free) with 4 tiered plans ($49/$199/$449/Custom) + credit blocks (Low 1/Med 4/High 12 credits); SSO, audit log, roles & HIPAA now gated by tier, not free for all. Pulse files it as a packaging change (packaging change). Pulse's latest capture (Nov 9, 2026) lists Starter at $42, Pro at $169 and Scale at $382.
It lands 7 days after Helply's previous change, "Helply swaps $1/ticket pricing for $0.50 per outcome, cuts minimum to $99/mo" (Sep 20, 2026). Helply has been tracked since 2026-09-08.
In the same window Jobber also changed their AI & Machine Learning pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Packaging changeStarter, Pro, ScalePackaging
Replaced flat $0.50/outcome pricing (all free) with 4 tiered plans ($49/$199/$449/Custom) + credit blocks (Low 1/Med 4/High 12 credits); SSO, audit log, roles & HIPAA now gated by tier, not free for all.
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Starter, Pro, Scale | Packaging | Replaced flat $0.50/outcome pricing (all free) with 4 tiered plans ($49/$199/$449/Custom) + credit blocks (Low 1/Med 4/High 12 credits); SSO, audit log, roles & HIPAA now gated by tier, not free for all. | Packaging change | |
Values as written on Helply's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Helply's pricing page (helply.com) from Sep 21, 2026 and Sep 28, 2026; the change is marked near the top of the page.
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Helply, the last 90 days
Full history- Sep 28, 2026PackagingHelply: replaced pay-per-outcome with 4 tiered plans + credits This change
- Sep 20, 2026PackagingHelply swaps $1/ticket pricing for $0.50 per outcome, cuts minimum to $99/mo
Across AI & Machine Learning in the same window
All AI & Machine Learning changes- JobberSep 28Jobber Teams: Annual discount jumps from 25% to 40% via new intro pricing
- JobberSep 28Jobber boosts annual discount to 40% until Sept 30, Core now $21 for a year
- JobberSep 7Jobber's 40%-off promo expires, annual savings drop to 25%
- JobberAug 24Jobber swaps 25% annual discount for limited-time 40% off through Aug 31
- JobberAug 24Jobber Teams: New intro-rate promo, up to 40% off (was 25%), ends Aug 31
Questions about this change
Did Helply raise prices in September 2026?
No list-price increase was recorded between Sep 21, 2026 and Sep 28, 2026. The change Pulse detected was a packaging change: packaging change.
What changed on Helply's pricing page between Sep 21, 2026 and Sep 28, 2026?
Replaced flat $0.50/outcome pricing (all free) with 4 tiered plans ($49/$199/$449/Custom) + credit blocks (Low 1/Med 4/High 12 credits); SSO, audit log, roles & HIPAA now gated by tier, not free for all. Pulse compared the captures it took on Sep 21, 2026 and Sep 28, 2026; the before/after table above lists each item as written on the page.
How often does Helply change its pricing?
Pulse recorded 1 other pricing-page change for Helply in the 90 days before this one; the previous change was "Helply swaps $1/ticket pricing for $0.50 per outcome, cuts minimum to $99/mo" on Sep 20, 2026; Helply has been tracked since 2026-09-08.