Eccentex slashes Customer Service Cloud price 33%, to $149/user/month
What happened
Between the Sep 21, 2026 and Sep 28, 2026 captures of Eccentex's pricing page, Pulse recorded one change: Customer Service Cloud price decreased from $224/user/month to $149/user/month, a 33% reduction. Pulse files it as a pricing change (price decrease) with a downward direction. The current page lists Business Intelligence at $39, Advanced Email Automation at $49, Smart Knowledge Base at $49, Intelligent Work Automation at $99 and AI Assisted Case Management at $119.
It lands 7 days after Eccentex's previous change, "Eccentex: pricing restructured — 3 new vertical Cloud plans, core tiers repriced" (Sep 21, 2026). Eccentex has been tracked since 2026-04-29.
In the same window Dassault Systèmes, Orderli, HelloNote, HappyFox and Fleetio also changed their Business Operations pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Customer Service Cloud · Price−33%$224/user/month$149/user/month
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Customer Service Cloud | Price | $224/user/month | $149/user/month | −33% |
Values as written on Eccentex's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Eccentex's pricing page (www.eccentex.com) from Sep 21, 2026 and Sep 28, 2026; the change is marked near the top of the page, where customer service cloud price reads $224/user/month and then $149/user/month.
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The two full-page captures with this change marked up are free with an account.
Eccentex, the last 90 days
Full history- Sep 28, 2026decreaseEccentex slashes Customer Service Cloud price 33%, to $149/user/month · this change
- Sep 21, 2026packagingEccentex: pricing restructured — 3 new vertical Cloud plans, core tiers repriced
Across Business Operations in the same window
All Business Operations changes- Dassault SystèmesJun 15Dassault Systèmes upgrades SOLIDWORKS to full Cross-Compatible file support
- OrderliOct 26Orderli adds invite-only Ultra plan above Professional with custom pricing
- HelloNoteOct 26HelloNote drops 50% first-month promo, caps $30 part-time plan at 100 notes
- HappyFoxOct 26HappyFox puts a $25 per month price on AEO, ending early access
- FleetioOct 26Fleetio raises automation limits and adds Custom Records to plans
Questions about this change
Did Eccentex raise prices in September 2026?
No — prices went down. Between Sep 21, 2026 and Sep 28, 2026 Eccentex's pricing page showed 1 price cut: Customer Service Cloud: $224/user/month → $149/user/month (−33%).
What changed on Eccentex's pricing page between Sep 21, 2026 and Sep 28, 2026?
Customer Service Cloud price: $224/user/month → $149/user/month (−33%). Pulse compared the captures it took on Sep 21, 2026 and Sep 28, 2026; the before/after table above lists each item as written on the page.
How often does Eccentex change its pricing?
Pulse recorded 1 other pricing-page change for Eccentex in the 90 days before this one; the previous change was "Eccentex: pricing restructured — 3 new vertical Cloud plans, core tiers repriced" on Sep 21, 2026; Eccentex has been tracked since 2026-04-29.