Docker Introduces Premium Support Add-on with 24×7 Response and Priority SLAs for Business and DHI Plans
What happened
Between the Jul 4, 2025 and Oct 5, 2025 captures of Docker's pricing page, Pulse recorded 4 changes: Docker Premium Support and TAM Service add-on introduced (available for Docker Business and DHI with 24×7 response, priority SLAs); Support response SLA terminology changed from 'Technical support' to 'Technical support response SLA' with improved Pro plan response (5 business days → 3 business days all severity levels); Business plan support response consolidated from 'Priority case routing' + '24-hour support response' to '24 business hour support response'; Support section renamed from 'Support' to 'Standard Support'. Pulse files it as a packaging change (new add-on, feature change) with an upward direction. Pulse's latest capture (Oct 12, 2026) lists Docker Pro at $9, Docker Team at $15, Docker Business at $24, Testcontainers Cloud Additional Minutes at $3 per 100 minutes and Docker Build Cloud Minutes (500) at $25 per 500 build minutes.
Docker's previous recorded change was "Docker Removes Storage Specifications Across All Plans, Impacting Private Hub Repos" (Q1 2025). Before that Pulse recorded "Docker Pro Plan Price Increased by 80%, Now $9/Month" (Q4 2024), "Docker Introduces Enhanced Container Isolation Management to Business Plan" (Q2 2024) and "Docker Introduces Enhanced Build Cloud Capacity for Business Plan with 800 Minutes and 200 GiB Cache per Month" (Q1 2024). Docker has been tracked since 2023-11-14.
In the same window Aws, Google Cloud and Hypervault also changed their Cloud & DevOps pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Docker Premium Support and TAM, Docker Business · Add-onNew add-on
Docker Premium Support and TAM Service add-on introduced (available for Docker Business and DHI with 24×7 response, priority SLAs)
- Pro · FeatureReworded
BeforeTechnical support
AfterTechnical support response SLA
- Business · FeatureReworded
Before24-hour support response
After24 business hour support response
- — · FeatureRewordedSupportStandard Support
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Docker Premium Support and TAM, Docker Business | Add-on | Docker Premium Support and TAM Service add-on introduced (available for Docker Business and DHI with 24×7 response, priority SLAs) | New add-on | |
| Pro | Feature | Technical support | Technical support response SLA | Reworded |
| Business | Feature | 24-hour support response | 24 business hour support response | Reworded |
| — | Feature | Support | Standard Support | Reworded |
Values as written on Docker's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Docker's pricing page (docker.com) from Jul 4, 2025 and Oct 5, 2025; the change is marked on the page, where "Technical support" becomes "Technical support response SLA".
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Docker, pricing history
Full history- Apr 2, 2026packagingDocker Reveals Hardened Images Pricing Starting at $5K Per Repo
- Week 3, 2026improvedDocker Restricts Hub Organizations, Drops Debug from Personal Plan
- Q4 2025packagingDocker Democratizes Debugging: Free Access for All Users with Personal Plan Update
- Q3 2025improvedDocker Introduces Premium Support Add-on with 24×7 Response and Priority SLAs for Business and DHI Plans · this change
- Q1 2025improvedDocker Removes Storage Specifications Across All Plans, Impacting Private Hub Repos
- Q4 2024increaseDocker Pro Plan Price Increased by 80%, Now $9/Month
- Q2 2024improvedDocker Introduces Enhanced Container Isolation Management to Business Plan
- Q1 2024improvedDocker Introduces Enhanced Build Cloud Capacity for Business Plan with 800 Minutes and 200 GiB Cache per Month
Across Cloud & DevOps in the same window
All Cloud & DevOps changes- AwsJan 11Aws Kendra Expands Free Tier to Include GenAI Enterprise Edition, Offering 750 Hours for First 30 Days
- Google CloudSep 21Looker: Conversational Analytics grace period extended indefinitely
- Google CloudSep 21Google Cloud Looker scraps Sept 30 deadline, extends free CA access indefinitely
- HypervaultSep 14Hypervault adds Device management and private vault admin toggle to Business/...
- HypervaultJul 3Hypervault: Families plan gains monthly billing at €5.99/mo
Questions about this change
Did Docker raise prices in October 2025?
No list-price increase was recorded between Jul 4, 2025 and Oct 5, 2025. The change Pulse detected was a packaging change: new add-on, feature change.
What changed on Docker's pricing page between Jul 4, 2025 and Oct 5, 2025?
Docker Premium Support and TAM Service add-on introduced (available for Docker Business and DHI with 24×7 response, priority SLAs); Pro feature: Technical support → Technical support response SLA, reworded; Business feature: 24-hour support response → 24 business hour support response, reworded; feature: Support → Standard Support, reworded. Pulse compared the captures it took on Jul 4, 2025 and Oct 5, 2025; the before/after table above lists each item as written on the page.
How often does Docker change its pricing?
Pulse recorded 0 other pricing-page changes for Docker in the 90 days before this one; the previous change was "Docker Removes Storage Specifications Across All Plans, Impacting Private Hub Repos" in Q1 2025; Docker has been tracked since 2023-11-14.