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Product change·Oct 5 → Jan 1, 2026·Q4 2025·Software Development & Testing

BrowserStack App Removes Chat and Phone Support from Individual and Team Plans, Now Offering Only 24/7 Email Support

BrowserStackProductFeature removed

What changed

Feature removed

Chat and Phone Support removed from Individual and Team plans. Before version included 'Chat and Phone Support' alongside email support, after version only offers '24X7 Active Support via Email' for these tiers.

Before and after

Oct 5, 2025 vs Jan 1, 2026
Pulse.
100%
What changed

Chat and Phone Support removed from Individual and Team plans. Before version included 'Chat and Phone Support' alongside email support, after version only offers '24X7 Active Support via Email' for these tiers.

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Q2 2025 · Browserstack App Expands Device Catalog to 30,000+ Real iOS & Android Devices Across All PlansBrowserstack App rebrands Private Devices as Custom Device Lab · Q1 2026

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Full history →
  1. Week 41, 2026·improved
    Browserstack App expands its real iOS & Android device cloud to 35,000+ devices
  2. Week 20, 2026·packaging
    Browserstack App renames Freelancer Plan section to Other Plans
  3. Q1 2026·packaging
    Browserstack App rebrands Private Devices as Custom Device Lab
  4. Q2 2025·improved
    Browserstack App Expands Device Catalog to 30,000+ Real iOS & Android Devices Across All Plans