BrowserStack App Removes Chat and Phone Support from Individual and Team Plans, Now Offering Only 24/7 Email Support
What happened
Between the Oct 5, 2025 and Jan 1, 2026 captures of BrowserStack's pricing page, Pulse recorded one change: Chat and Phone Support removed from Individual and Team plans. Before version included 'Chat and Phone Support' alongside email support, after version only offers '24X7 Active Support via Email' for these tiers. Pulse files it as a product change (feature removed) with a downward direction. Pulse's latest capture (Oct 5, 2026) lists Freelancer at $12.5, Individual at $39, Team at $150 and Team Pro at $249.
BrowserStack's previous recorded change was "Browserstack App Expands Device Catalog to 30,000+ Real iOS & Android Devices Across All Plans" (Q2 2025). Before that Pulse recorded "Browserstack App Introduces App Accessibility Testing, Enhancing Product Lineup for Improved User Experience" (Dec 2024). BrowserStack has been tracked since 2023-11-14.
In the same window Lambdatest also changed their Software Development & Testing pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- Individual, Team · FeatureRemovedChat and Phone SupportNot listed
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| Individual, Team | Feature | Chat and Phone Support | Not listed | Removed |
Values as written on BrowserStack's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of BrowserStack's pricing page (browserstack.com) from Oct 5, 2025 and Jan 1, 2026; the change is marked near the top of the page, where the Chat and Phone Support no longer appears.
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The two full-page captures with this change marked up are free with an account.
BrowserStack, pricing history
Full history- Oct 5, 2026improvedBrowserstack App expands its real iOS & Android device cloud to 35,000+ devices
- May 12, 2026packagingBrowserstack App renames Freelancer Plan section to Other Plans
- Apr 11, 2026packagingBrowserstack App rebrands Private Devices as Custom Device Lab
- Jan 13, 2026packagingBrowserStack App Removes Chat and Phone Support from Individual and Team Plans, Now Offering Only 24/7 Email Support · this change
- Q2 2025improvedBrowserstack App Expands Device Catalog to 30,000+ Real iOS & Android Devices Across All Plans
- Dec 2024improvedBrowserstack App Introduces App Accessibility Testing, Enhancing Product Lineup for Improved User Experience
Across Software Development & Testing in the same window
All Software Development & Testing changes- LambdatestJan 13Lambdatest Introduces Unlimited WCAG Compliant Web Accessibility Tests to Enterprise, Live, and Real Device Plans
- LambdatestJan 13Lambdatest Removes 30% Holiday Discount on Manual Testing Plans Amid Launch of KaneAI, the First E2E Software Testing Agent
- LambdatestJan 13Lambdatest Introduces Real Devices Plus Plan at $39/month, Bridging Gap Between Real Device and Enterprise Tiers
- LambdatestJan 13Lambdatest Reduces Data Retention Period to 30 Days While Offering 30% Off Manual Testing Annual Plans
- LambdatestJan 13Lambdatest Renames Accessibility Testing Feature to 'Manual Accessibility DevTools Tests' Across All Paid Plans
Questions about this change
Did BrowserStack raise prices in January 2026?
No list-price increase was recorded between Oct 5, 2025 and Jan 1, 2026. The change Pulse detected was a product change: feature removed.
What changed on BrowserStack's pricing page between Oct 5, 2025 and Jan 1, 2026?
Individual, Team feature: Chat and Phone Support → Not listed, removed. Pulse compared the captures it took on Oct 5, 2025 and Jan 1, 2026; the before/after table above lists each item as written on the page.
How often does BrowserStack change its pricing?
Pulse recorded 0 other pricing-page changes for BrowserStack in the 90 days before this one; the previous change was "Browserstack App Expands Device Catalog to 30,000+ Real iOS & Android Devices Across All Plans" in Q2 2025; BrowserStack has been tracked since 2023-11-14.