Mercury adds free Priority Support to its Plus and Pro plans
By Rob Litterst, Co-founder, PricingSaaS
Published
Mercury’s pricing page · Change detected
What changed
Mercury added Priority Support as an included feature on both the Plus and Pro plan cards and in the comparison table, at no additional cost.
Why it matters
Mercury has mostly been trimming perks since it started being tracked; folding Priority Support into Plus and Pro for free, rather than gating it as a paid add-on, is worth watching for whether Mercury is shifting from stripping extras to building retention features into its core plans.
In context
Mercury's recent changes have mostly taken something away: dropping a $100 Amazon gift card and free Xero perk on October 2, cutting the Invoicing API from paid plans on September 7 (even while sweetening that same Xero bonus), and removing an expense-reimbursement allowance in July. Priority Support, folded into Plus and Pro at no extra cost, is the first of Mercury's 4 tracked real changes that wasn't a removal, landing 13 days after the October 2 cut, sooner than Mercury's typical 27-day gap between changes. Market-wide, feature additions are the single most common type of pricing move in the index: 337 of 1,707 changes tracked in the last 180 days, with Vercel the most active company on the pattern.