Product change·May 7 → May 11, 2026·Week 20, 2026·Cloud & DevOps
Tray.ai renames Merlin Agent Builder to Agent Builder
What changed
Positioning
Merlin Agent Builder add-on renamed to Agent Builder; all features (guardrails, knowledge ingestion, agent hub, ITSM/HR accelerators, multi-channel deployment) remain identical.
Before and after
May 7, 2026 vs May 11, 2026Pulse.
100%
What changed
Merlin Agent Builder add-on renamed to Agent Builder; all features (guardrails, knowledge ingestion, agent hub, ITSM/HR accelerators, multi-channel deployment) remain identical.
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