Temporal Introduces 99.9% SLA Guarantees and Restructures Pricing for Enhanced Support and Features
What happened
Between the Oct 1, 2024 and Jan 1, 2025 captures of Temporal's pricing page, Pulse recorded 8 changes: New $1,000 free trial credits offer added for all new customers to try Temporal Cloud; Multi-Cloud and Multi-Region support explicitly added as a listed feature; Temporal Cloud restructured from separate support tiers (Basic $200/mo, Premium $2,000/mo as add-ons) to a unified $200/mo base fee that includes basic support, plus pay-as-you-go usage; Enterprise Temporal Cloud tier added with volume discounts, requiring sales contact for mission-critical workloads; Premium Support ($2,000/month) removed as a separate purchasable add-on. Enterprise support is now bundled into the Enterprise tier requiring sales contact; SLA guarantees explicitly added: 99.9% SLA and 99.99% MRN (Multi-Region Namespace) SLA; User Roles, Service Accounts, and API Keys explicitly added as features; Audit Logging explicitly added as a feature. Pulse files it as a pricing change (discount added, feature added, package change, new plan, add-on removed) with an upward direction. Pulse's latest capture (Sep 21, 2026) lists Pay-As-You-Go at $10, Business at $500 and SCIM at $500.
Temporal's previous recorded change was "Temporal Reveals Active Storage Pricing at $0.042/GBHR, Enhancing Cost Transparency for Users" (Q1 2024). Temporal has been tracked since 2024-10-01.
In the same window Mistral AI, n8n and Prefect also changed their Software Development & Testing pricing pages. Those moves are listed further down, and the Pulse Agent can compare them side by side.
- — · DiscountDiscount added
New $1,000 free trial credits offer added for all new customers to try Temporal Cloud.
- — · FeatureAdded
BeforeNot listed
AfterMulti-Cloud and Multi-Region support explicitly
- Pay-As-You-Go · PackagingPackage change
Temporal Cloud restructured from separate support tiers (Basic $200/mo, Premium $2,000/mo as add-ons) to a unified $200/mo base fee that includes basic support, plus pay-as-you-go usage.
- Enterprise · PlanAdded
BeforeNo Enterprise Temporal Cloud tier
AfterEnterprise Temporal Cloud tier
- Enterprise · Add-onAdd-on removed
Premium Support ($2,000/month) removed as a separate purchasable add-on. Enterprise support is now bundled into the Enterprise tier requiring sales contact.
- — · FeatureAdded
BeforeNo SLA guarantees explicitly
AfterSLA guarantees explicitly
- — · FeatureFeature added
User Roles, Service Accounts, and API Keys explicitly added as features.
- — · FeatureAdded
BeforeNo Audit Logging explicitly
AfterAudit Logging explicitly
| Plan | Field | Before | After | Change |
|---|---|---|---|---|
| — | Discount | New $1,000 free trial credits offer added for all new customers to try Temporal Cloud. | Discount added | |
| — | Feature | Not listed | Multi-Cloud and Multi-Region support explicitly | Added |
| Pay-As-You-Go | Packaging | Temporal Cloud restructured from separate support tiers (Basic $200/mo, Premium $2,000/mo as add-ons) to a unified $200/mo base fee that includes basic support, plus pay-as-you-go usage. | Package change | |
| Enterprise | Plan | No Enterprise Temporal Cloud tier | Enterprise Temporal Cloud tier | Added |
| Enterprise | Add-on | Premium Support ($2,000/month) removed as a separate purchasable add-on. Enterprise support is now bundled into the Enterprise tier requiring sales contact. | Add-on removed | |
| — | Feature | No SLA guarantees explicitly | SLA guarantees explicitly | Added |
| — | Feature | User Roles, Service Accounts, and API Keys explicitly added as features. | Feature added | |
| — | Feature | No Audit Logging explicitly | Audit Logging explicitly | Added |
Values as written on Temporal's public pricing page in the two captures Pulse compared; where the page states no number, the cells give the wording before and after.
Evidence
The two captures Pulse comparedFull-page captures of Temporal's pricing page (temporal.io) from Oct 1, 2024 and Jan 1, 2025; the change is marked on the page, where Multi-Cloud and Multi-Region support explicitly now appears.
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Temporal, pricing history
Full history- Q3 2025improvedTemporal Introduces SAML SSO in Business Plan While SCIM Becomes a Paid Add-On
- Q2 2025improvedTemporal Enhances Enterprise Plan with 99.99% High Availability SLA Guarantee
- Q1 2025packagingTemporal Launches New Three-Tier Pricing Structure and Boosts Startup Program Credits by 150% to $6,000
- Q4 2024improvedTemporal Introduces 99.9% SLA Guarantees and Restructures Pricing for Enhanced Support and Features · this change
- Q1 2024packagingTemporal Reveals Active Storage Pricing at $0.042/GBHR, Enhancing Cost Transparency for Users
Across Software Development & Testing in the same window
All Software Development & Testing changes- Mistral AIOct 12Mistral AI cuts Free plan API credits, gives free users Vibe CLI and IDE tools
- n8nOct 5n8n cuts AI credits ~30% in rebrand to Assistant credits; Pro concurrency to 50
- PrefectOct 5Prefect cuts Enterprise uptime SLA from 99.99% to 99.9%
- n8nSep 30n8n slashes Assistant credits — Starter down 30%, Pro's top tier cut 30%
- n8nAug 27n8n rolls out AI Assistant preview for Business/self-hosted, cuts Enterprise ...
Questions about this change
Did Temporal raise prices in January 2025?
No list-price increase was recorded between Oct 1, 2024 and Jan 1, 2025. The change Pulse detected was a pricing change: discount added, feature added, package change, new plan, add-on removed.
What changed on Temporal's pricing page between Oct 1, 2024 and Jan 1, 2025?
New $1,000 free trial credits offer added for all new customers to try Temporal Cloud; feature: Not listed → Multi-Cloud and Multi-Region support explicitly, added; Temporal Cloud restructured from separate support tiers (Basic $200/mo, Premium $2,000/mo as add-ons) to a unified $200/mo base fee that includes basic support, plus pay-as-you-go usage; Enterprise plan: No Enterprise Temporal Cloud tier → Enterprise Temporal Cloud tier, added; Premium Support ($2,000/month) removed as a separate purchasable add-on. Enterprise support is now bundled into the Enterprise tier requiring sales contact; feature: No SLA guarantees explicitly → SLA guarantees explicitly, added; User Roles, Service Accounts, and API Keys explicitly added as features; feature: No Audit Logging explicitly → Audit Logging explicitly, added. Pulse compared the captures it took on Oct 1, 2024 and Jan 1, 2025; the before/after table above lists each item as written on the page.
How often does Temporal change its pricing?
Pulse recorded 0 other pricing-page changes for Temporal in the 90 days before this one; the previous change was "Temporal Reveals Active Storage Pricing at $0.042/GBHR, Enhancing Cost Transparency for Users" in Q1 2024; Temporal has been tracked since 2024-10-01.